.jpeg&q=70)
Maila Likua
Mesquite,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Service and Sales Support position. Ready to help team achieve company goals. Productive Seller possessing superior customer service mindset and experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in Microsoft Office Professional paired with in-depth knowledge of product. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
37
37
years of professional experience
Work History
Reseller
Online Sales
Mesquite, NV
04.2018 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Contacted customers to follow-up on Internet and telephone sales inquiries.
- Identified and recruited reseller partners to expand business and achieve revenue goals.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Managed financial tracking, inventory coordination and social media marketing.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Manager
Mesquite Towing Company
Mesquite, NV
01.2008 - 04.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Identified opportunities for growth within 100 Mile territory.
Manager of Operations
Mesquite Auto Service
Mesquite, NV
06.2007 - 04.2022
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Commercial Lines CSR
The Leavitt Firm
Mesquite, NV
01.2005 - 12.2007
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Executive Assistant
Lodgebuilders, Inc. Developer
Mesquite, United States
01.2004 - 01.2005
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed, reviewed and submitted property operating and capital budgets.
Education
Associate of Science - Accounting And Business Management
Heald College School of Business
Honolulu, HISkills
- Strong Communication and Interpersonal Skills
- Locating Merchandise
- Energy and Physical Stamina
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Ability to Lift 40 Pounds
- Online Store Management
- Retail Arbitrage
- Meeting Sales Goals
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Building Customer Relationships and Loyalty
- Working with Vendors
- Business Operations
- Positive Customer Engagement
- Negotiation and Pricing
- Facebook Marketplace
- Amazon FBA
- Answering Emails
Timeline
Reseller
Online Sales
04.2018 - Current
Manager
Mesquite Towing Company
01.2008 - 04.2022
Manager of Operations
Mesquite Auto Service
06.2007 - 04.2022
Commercial Lines CSR
The Leavitt Firm
01.2005 - 12.2007
Executive Assistant
Lodgebuilders, Inc. Developer
01.2004 - 01.2005
Associate of Science - Accounting And Business Management
Heald College School of Business
Similar Profiles
Hunter Vess-UnderwoodHunter Vess-Underwood
Freelancer at Online SalesFreelancer at Online Sales
Nia Natasya Binti HalikNia Natasya Binti Halik
Online Sales, 01/2019 - Current at Online SalesOnline Sales, 01/2019 - Current at Online Sales
Asrar AhmedAsrar Ahmed
Call Center Representative at Online SalesCall Center Representative at Online Sales