Open To Work
MaiLanni Thomas
Seattle
Work Preference
Summary
I am a dynamic and adaptable professional with a proven track record, excelling in customer service and inventory management. I've demonstrated exceptional organizational skills and a positive attitude, enhancing team collaboration and operational efficiency. Skilled in relationship building, time management, and consistently achieving goals with meticulous attention to detail. I thrive off of getting things done and I constantly need something to do, I like to be kept busy. As long as I know exactly what I'm supposed to be doing, I will get it done quickly and efficiently.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hostess
Fogo de Chão
Seattle
11.2025 - 01.2026
- Greeted and seated guests in a welcoming manner.
- Managed reservation system and coordinated seating arrangements.
- Assisted with menu explanations and answered guest inquiries.
- Monitored dining area to maintain cleanliness and organization.
- Supported event planning by coordinating private dining reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Automotive Service Technician
Valvoline Instant Oil Change
Bellevue
06.2025 - 10.2025
- Performed comprehensive vehicle maintenance including oil changes, cabin and engine air filter replacements, and fluid exchanges (radiator and transmission) according to Valvoline standards and manufacturer specifications for various vehicle types.
- Conducted Valvoline's 18 point vehicle inspections - checking tire pressure, lights, wipers, belts, and fluid levels - to identify potential issues and maintain customer safety.
- Certified in both top side and bottom side service operations, ensuring quality and safety across all maintenance procedures.
- Supported teammates through collaboration, training, and fast-paced coordination to meet daily service goals.
- Delivered professional customer service - explaining maintenance needs, upselling recommended services, and ensuring high customer satisfaction.
- Delivered clear explanations of recommended services and built trust through transparent communication.
- Worked in a fast space environment with a strong focus on teamwork, accuracy, and efficiency.
- Operated POS systems and process customer transactions with accuracy and speed.
- Training new team members on service procedures, safety protocols, and company policies.
- Recognize for my constant attention to detail, and exceptional customer service under pressure.
Team Member/ Food Service
Superchix
Federal Way
10.2024 - 04.2025
- Made meals in accordance with company standards and requirements.
- Delivered food orders promptly and accurately to guests tables.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized take-out orders for customers who requested them.
- Collaborated with team to deliver timely service of items.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Acquired new skills to support team and further accommodate customer needs.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Utilized point-of-sale systems for taking orders from customers.
- Greeted customers and responded to informational requests.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Owner's Assistant
Kiros Diamond Specialty
Lakewood
12.2021 - 06.2024
- Assisted owner with greeting incoming clientele, ensuring a welcoming and efficient customer service experience
- Managed communication by answering phone calls, directing queries, and providing information
- Participated in annual inventory management, cross-verifying over 1000 jewelry items with Microsoft Excel inventory sheets, demonstrating attention to detail and organizational skills
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Assisted manager in all aspects of business operations
- Filed paperwork and organized computer-based information
Skills
- Strong work ethic
- Advanced Customer service experience
- Attention to detail
- Following instructions
- Conflict resolution
- Data entry
- Willingness to learn
- Adaptability and flexibility
- Food sales and promotion
- Table bussing
- Food running
- Workflow optimization
- Hospitality and accommodation
- Dependability and reliability
- Multitasking
- Time management
- Excellent communication
- Organizational skills
- Food safety
- Point-of-sale systems
- Communication skills
- Cash handling
Certification
- SafeServ Food Handler Certified
Timeline
Hostess
Fogo de Chão
11.2025 - 01.2026
Automotive Service Technician
Valvoline Instant Oil Change
06.2025 - 10.2025
Team Member/ Food Service
Superchix
10.2024 - 04.2025
Owner's Assistant
Kiros Diamond Specialty
12.2021 - 06.2024