Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Relocation Locations
Assessments
References
Timeline
Generic

Maile Carpenter

Flint,MI

Summary

Hardworking Waitress with 10 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

I love meeting new people, and having a fun efficient time at work!

Overview

10
10
years of professional experience
1
1
Certification

Work History

Waitress

Leos Coney Island
Grand Blanc, MI
06.2021 - 02.2024
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.-*
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Trained new employees on restaurant procedures and plating techniques.

Waitress

BD`s Mongolian Grill
Flint, MI
01.2023 - 01.2024
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Collected tickets and followed proper cash-handling procedures.

Waitress

Doms Diner
Flint, MI
12.2019 - 06.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.

Waitress

Angelo's Coney Island
Grand Blanc, MI
07.2018 - 12.2019
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.

Cashier/Waitress

Leos Coney Island
Grand Blanc, MI
10.2017 - 05.2018
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Bagged to go orders promptly and correctly.
  • Took walk in, telephone, and online orders.

Cashier

MSE Branded Foods
Flint, MI
08.2017 - 10.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • I took customers orders, walked orders out, made specialty coffee drinks, helped backline
  • On down time, I cleaned the front area, stocked, pulled stock from dry stock for backline.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Crew Member

Sonic Drive-In
Flint, MI
11.2016 - 07.2017
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food quickly for positive guest experiences.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.

Hostess

Red Lobster
Flint, MI
03.2017 - 05.2017
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Notified server after seating parties in section to facilitate prompt service.

Waitress Supervisor

De Aldo's Coney Island
Flint, MI
06.2016 - 02.2017
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Drive-Thru Cashier

Arbys Restaurant
Fenton, MI
11.2015 - 06.2016
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Received payment from customers and made change as needed.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Prepared food items according to company standards for quality and presentation.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Greeted patrons, speaking clearly to take orders and give details about food items.

Crew Member

Rollhaven Skating & Fun Center
Flushing, MI
08.2014 - 05.2015
  • We were in charge of making sure these kids had 100% fun! I worked in the snack bar mostly
  • Making pizzas, taking orders, cleaning
  • I was also a birthday party host
  • I set up the party, made there go home bags, got the balloons, made the schedule for the party, I would greet them at the door show them there table, make sure everything was in order and would get the party started for the kids

Education

High school or equivalent -

My Virtual Academy
08.2017

High school or equivalent -

Swartz Creek Academy
05.2015

Skills

  • Money Handling (10 years)
  • Customer Service (10 years)
  • Host/Hostess
  • Restaurant Experience
  • Serving Experience
  • POS
  • Food Preparation
  • Upselling

Certification

Driver's License, 02/01/23, 09/01/26

Additional Information

RollhavenI volunteered at The Renaissance Festival for two years as a cashier/hawker. It was so much fun and I would love to do it again! Also, my mother had a cleaning business. I often volunteered to help her, for cleaning experience! Im a very quick learner, high energy, I love meeting new people

Relocation Locations

  • Flint, MI
  • Swartz Creek, MI
  • Grand Blanc, MI

Assessments

  • Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
  • Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and accountable at work
  • Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
  • Bartending, Proficient, 01/01/23, Understanding, pouring, and mixing drink orders
  • Cleaner fit, Proficient, 05/01/22, Measures the traits that are important for successful cleaners
  • Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
  • Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Sales skills, Proficient, 06/01/22, Influencing and negotiating with customers
  • Customer service, Proficient, 05/01/22, Identifying and resolving common customer issues
  • Food service: Customer situations, Proficient, 06/01/22, Identifying and addressing customer needs in a food service setting
  • Food service: Customer situations, Proficient, 01/01/24, Identifying and addressing customer needs in a food service setting

References

References available upon request.

Timeline

Waitress

BD`s Mongolian Grill
01.2023 - 01.2024

Waitress

Leos Coney Island
06.2021 - 02.2024

Waitress

Doms Diner
12.2019 - 06.2021

Waitress

Angelo's Coney Island
07.2018 - 12.2019

Cashier/Waitress

Leos Coney Island
10.2017 - 05.2018

Cashier

MSE Branded Foods
08.2017 - 10.2017

Hostess

Red Lobster
03.2017 - 05.2017

Crew Member

Sonic Drive-In
11.2016 - 07.2017

Waitress Supervisor

De Aldo's Coney Island
06.2016 - 02.2017

Drive-Thru Cashier

Arbys Restaurant
11.2015 - 06.2016

Crew Member

Rollhaven Skating & Fun Center
08.2014 - 05.2015

High school or equivalent -

My Virtual Academy

High school or equivalent -

Swartz Creek Academy

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