Maile Dearth
Overland Park
Summary
Dynamic hospitality and management professional recognized for driving productivity and operational efficiency. Demonstrates expertise in guest relations, event coordination, and effective problem-solving. Strong communication skills, adaptability, and time management contribute to exceptional guest satisfaction and seamless operations. Aiming to leverage these competencies to enhance guest experiences in a forward-thinking organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Concierge
Meadowlark Event Center
Spring Hill
08.2024 - Current
- Coordinated seamlessly with brides and grooms for a smooth wedding day experience.
- Assisted with Wedding Coordinator on orchestrating precise entrance timings for bridal party and family.
- Supported venue operations by restocking bar.
- Handled spills and supported various guest needs during events.
- Contributed to the arrangement of ceremony seating and reception setups.
Event Host & Bartender
Chicken N Pickle
Overland Park
08.2023 - Current
- Coordinated with all key event contacts to ensure seamless execution.
- Reviewed BEOS with event staff to ensure smooth operations.
- Executed the setup and breakdown of buffets.
- Arranged buffet food items, coordinating with kitchen staff for quality assurance.
- Utilized Excel to transfer BEO menu details onto kitchen sheets, ensuring accuracy in order preparation.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Food Service Coordinator
Blue Valley Recreation Comission
Overland Park
03.2017 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees with training and new hire documentation.
- Reconciled daily sales transactions to balance and log day-to-day revenue and handled between $500-$20,000 in cash reconciliation daily.
- Developed weekly schedules for between 50-70 staff members at one time.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Oversaw daily and nightly functions and activity within 3 locations and 9 concession stands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
Starbucks
Overland Park
11.2018 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated over 15 staff members, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer flow of over 200 customers daily.
Education
Associate of Applied Science - Marketing Management
Johnson County Community College
Overland Park, KS07.2022
High School Diploma -
Blue Valley Southwest High School
Overland Park, KS05.2019
Skills
- Staff scheduling and coordinating
- Productivity and Efficiency
- Customer service
- Efficient and detail-oriented
- Event coordination
- Beverage service
- Team collaboration
- Problem solving
Certification
- Interior Design Staging certificate through JCCC
- Sales and Customer Relations Certificate through JCCC
- Digital Marketing Certificate through JCCC
- Multiple Sales, Customer Relations, and Management
course certificates through Google Analytics, and
HubSpot.
Timeline
Event Concierge
Meadowlark Event Center
08.2024 - Current
Event Host & Bartender
Chicken N Pickle
08.2023 - Current
Assistant Store Manager
Starbucks
11.2018 - 01.2021
Food Service Coordinator
Blue Valley Recreation Comission
03.2017 - Current
Associate of Applied Science - Marketing Management
Johnson County Community College
High School Diploma -
Blue Valley Southwest High School
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