Maile Escalante
Telecommunications
Gilbert,AZ
Summary
Dynamic supply chain professional with extensive experience at Lumen Technologies, excelling in inventory management and logistics operations. Proven problem-solver and collaborative team player, adept at optimizing stock control and enhancing service delivery. Recognized for training staff and improving operational efficiency, ensuring compliance with safety regulations and company policies.
Professional in logistics and supply chain management, prepared to bring value through efficient handling and distribution of supplies. Proven track record in maintaining inventory accuracy and supporting operational needs. Reliable team collaborator who adapts to changing demands with focus on achieving results. Skilled in inventory management and logistics coordination with strong attention to detail.
Overview
30
30
years of professional experience
Work History
Supply Attendant
Lumen Technologies
05.2019 - Current
- Managed inventory levels to ensure timely availability of materials and supplies.
- Operated inventory management systems to track supply usage and optimize stock levels.
- Collaborated with cross-functional teams to coordinate supply deliveries and resolve discrepancies.
- Trained new staff on safety protocols, equipment operation, and material handling techniques.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Conducted regular audits of supplies to identify shortages and prevent disruptions in service delivery.
- Reorganized supplies and increased productivity.
- Provided exceptional support to internal departments by fulfilling their supply requests promptly and efficiently.
National Order Help Desk
Centurylink/Lumen
09.2014 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led cross-functional teams to resolve complex customer escalations and improve service delivery processes.
- Mentored junior team members on best practices for handling escalations and improving resolution efficiency.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Coordinated with cross-functional teams to resolve billing discrepancies efficiently.
Load Specialist
Qwest/Centurylink
06.2000 - 09.2014
- Coordinated logistics operations for efficient dispatch of resources across multiple locations.
- Oversaw incident resolution and provided support during emergency situations.
- Trained new dispatch staff on software systems and operational protocols.
- Streamlined routing processes to enhance delivery efficiency and reduce delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Repair Service Attendant
US West/Qwest
05.1995 - 06.2000
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZSkills
- Shipping and receiving
- Warehouse operations
- Stock control
- ERP systems proficiency
- Problem-solving
- Teamwork and collaboration
Timeline
Supply Attendant
Lumen Technologies
05.2019 - Current
National Order Help Desk
Centurylink/Lumen
09.2014 - 05.2019
Load Specialist
Qwest/Centurylink
06.2000 - 09.2014
Repair Service Attendant
US West/Qwest
05.1995 - 06.2000
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
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