Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Accomplishments
Languages
References
Timeline
Generic

Maile Perry

Kennewick,WA

Summary

I am interested in securing a challenging, long-term opportunity which offers growth and development. As someone who is just starting their professional journey, I strive for continuous learning within a supportive organization, where I’m a part of a mission that offers innovate solutions. I am fast learner and have demonstrated a record of being successful in my former positions in areas of leadership, customer service, and administrative skills. I would appreciate the opportunity to have a conversation where I can provide PNNL with more details. Thank you for your consideration.

Overview

4
4
years of professional experience

Work History

Hostess/Lead Server

Olive Garden
Kennewick, WA
09.2021 - Current
  • Demonstrated leadership role when closing the restaurant which included supervising coworkers to complete tasks to the required standards
  • Trained and mentored new servers
  • Displayed administrative skills, good work ethic, and honesty that allowed me additional managerial privileges to access the company computer system for specific transactions or to transfer checks for others
  • Exhibited great resilience and emotional intelligence when encountering challenging guests
  • Maintained a positive attitude during taxing days to contribute to Olive Garden’s warm Italian hospitality environment
  • Frequently utilized creative ideas by offering additional food options to customers averaging over $900 in sales per day.

Administrative Assistant

High Desert Maintenance
Kennewick, WA
12.2020 - 09.2021
  • Displayed great attention to detail and analytical skills through organizing invoices, taxes, and receipts using Microsoft Office tools
  • Engaged in multitasking activities by managing the composition of work orders while handling incoming customer calls and visits
  • Maintained focus and drive towards priority assigned tasks
  • Upheld a positive relationship with employers and customers by exhibiting strong integrity and punctuality.

Sales Representative

Baskin Robbins
Richland, WA
05.2020 - 09.2021
  • Showed trustworthiness and ability to succeed by achieving 3 consecutive promotions that led to obtaining a personal set of keys to the store
  • Advised customers and displayed cheerful attitude ensuring guests have a pleasant experience
  • Administratively delegated procedures to team members
  • Evaluated team members performance and mentored new team members.

Education

Associates Degree in Sciences and Art -

Columbia Basin College
12.2023

Skills

  • Competent with Microsoft Office including Outlook, Excel, PowerPoint, and SharePoint
  • Google docs
  • Zoom/MS Teams
  • Typing 65 wpm
  • Customer Service
  • Guest Engagement
  • Conflict Mediation
  • Event Planning
  • Reservations Management
  • Payment Processing
  • Dining Crew Workflow Optimization
  • Upselling
  • Performance Improvement

Awards

Awarded a guest satisfaction pin at Olive Garden by maintaining consistently high ratings along with my flexible ability to connect with a diverse customer population. 

Honor Roll distinction at Columbia Basin College in recognition of maintaining reputable GPA.

Volunteer Experience

Second Harvest, 100 hours, dedicated community service.

Accomplishments

Awarded a guest satisfaction pin for at Olive Garden by maintaining consistently high ratings along with my flexible ability to connect with a diverse customer population.

Honor Roll distinction at Columbia Basin College in recognition of maintaining reputable GPA.

Languages

Spanish
Professional

References

References available upon request.

Timeline

Hostess/Lead Server

Olive Garden
09.2021 - Current

Administrative Assistant

High Desert Maintenance
12.2020 - 09.2021

Sales Representative

Baskin Robbins
05.2020 - 09.2021

Associates Degree in Sciences and Art -

Columbia Basin College

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Maile Perry