Maile Phillips
Maineville
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/Bartender/Team Lead
Brio Bravo Restaurants
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Bartender/Assistant Bar Manager
Hunkerdown Hideaway
11.2022 - 11.2024
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
Server
Grills Riverside Seafood Deck & Tiki Bar
11.2022 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender/Team Lead
Roosters Wings
08.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Applied Science - Diagnostic Medical Sonography.
Concorde Career Institute
Orlando, FL08-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- High volume dining
- Service prioritization
- Multitasking and organization
- Reliability
- Team leadership
- Excellent communication
Timeline
Server/Bartender/Team Lead
Brio Bravo Restaurants
07.2024 - Current
Bartender/Assistant Bar Manager
Hunkerdown Hideaway
11.2022 - 11.2024
Server
Grills Riverside Seafood Deck & Tiki Bar
11.2022 - 04.2024
Server/Bartender/Team Lead
Roosters Wings
08.2021 - 10.2023
Associate of Applied Science - Diagnostic Medical Sonography.
Concorde Career Institute
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