Mai'le Salima
Compton,CA
Summary
Adept at workflow management and maintaining data accuracy, I excelled at Los Angeles County Department of Children and Family Services by supervising over 12 staff, streamlining operations, and enhancing clerical support. Recognized for problem-solving abilities and a detail-oriented approach, I consistently improved department efficiency and client/management satisfaction.
Overview
11
11
years of professional experience
Work History
Intermediate Supervising Typist Clerk
Los Angeles County Department of Children and Family Services
Los Angeles, CA
01.2023 - Current
- Interim/Acting Clerical Administrator, when needed.
- Supervised Senior and Supervising Typist Clerks, as well as Intermediate Typist Clerks, with a total of 12 or more staff members under my supervision.
- Oversaw operations within the SAAMS and Assignment Desk section, which coincides with the Emergency Response unit of our office.
- Supervised the SAAMS unit and assured that requests were completed in the system within the cutoff time.
- Supervised the Supervising Typist Clerk who was over reception, the transfer desk, the stock room, suspense/historical, and the mail room.
- Made sure that all staff adhered to office policy and protocol that pertained to their designated workstations and functions.
- The distributed schedule for reception to assure coverage was always present.
- Reviewed time-off requests and ensured that vacations and staff time off did not overlap, so that office coverage was present.
- Created calendars to ensure coverage did not overlap, and functions were still completed in a timely manner.
- Worked with Assistant Regional Administrators regarding clerical support and creating new, efficient policy updates for the sections as needed.
- Conducted Microsoft Teams meetings, as well as in-person meetings with ARA's and Supervising Children's Social Workers, to establish more effective processes for the Emergency Response unit with the help of our clerical section.
- Responsible for issuing reimbursement checks and live checks to all staff for the Vermont Corridor office.
- I reviewed and approved timesheets for my unit and staff in a timely manner to ensure that the time codes were accurate.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Monitored and analyzed workflow processes of the clerical department.
- Ensured compliance with company policies, procedures, and applicable laws and regulations.
- Addressed personnel issues such as disciplinary action, grievances, staffing needs.
- Coordinated special projects as needed by management or other departments.
Intermediate Typist Clerk
Los Angeles County Department of Children and Family Services
Los Angeles, CA
05.2018 - 01.2023
- Worked as a receptionist and assisted incoming clients with general questions, concerns, and requested information.
- Arranged/scheduled visitations in family and conference rooms.
- Communicated with CSWs and SCSWs about clients' concerns and questions.
- Trained as a cashier and in the handling of bus passes and tokens.
- I went over the paperwork from CSW's requests to assure that the forms were completed accurately.
- Unit Clerk for the Emergency Response Division, and assists Children's Social Workers with filing and completing paperwork pertaining to caseloads and court reports.
- Closed out referrals in CWS/CMS, and LRS systems before taking them to suspense to be filed or archived.
- Completed reports and created calendars with schedules for units and supervisors.
- Operated a variety of office equipment, including fax machines, printers, and computers.
- Organized and maintained filing systems for data storage and retrieval purposes.
- Received incoming mail, sorted it into appropriate categories and distributed to staff members.
- Performed data entry tasks utilizing 10-key numeric pad skills.
Data Entry/Account Manager
Aloha Freight Forwarders
Compton, CA
08.2015 - 05.2018
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews, acknowledging dedication to excellent customer service.
- Ensured a superior customer experience by addressing customer concerns.
- Provided an elevated customer experience to generate a loyal clientele.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Created comprehensive reports on account performance and presented them to senior management.
- Solicited feedback from customers on their experience with products or services.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed successful customer relationships to boost sales opportunities.
Office Manager
Street Surfing Worldwide
Long Beach, CA
08.2013 - 06.2015
- Develop and interpret organizational goals, policies, and procedures.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of.
- Entered numerical data into databases in a timely and accurate manner.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities.
- Managed office inventory and placed new supply orders.
Education
Master's in Public Administration -
National University
La Jolla, CA05-2025
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH12.2023
High School Diploma -
Paramount High School
Paramount, CA06.2011
Skills
- Detail Oriented
- Problem-solving abilities
- 65 WPM
- Communication Skills
- Database Management
- Strong listening talents
- Workflow Management
- Multitasking Abilities
- Time management abilities
- Data accuracy
Languages
Spanish
Professional
Samoan
Native/ Bilingual
References
References available upon request.
Timeline
Intermediate Supervising Typist Clerk
Los Angeles County Department of Children and Family Services
01.2023 - Current
Intermediate Typist Clerk
Los Angeles County Department of Children and Family Services
05.2018 - 01.2023
Data Entry/Account Manager
Aloha Freight Forwarders
08.2015 - 05.2018
Office Manager
Street Surfing Worldwide
08.2013 - 06.2015
Master's in Public Administration -
National University
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Paramount High School
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