Maile Tuala
Lahaina,HI
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
28
28
years of professional experience
Work History
Sous Chef
Hula Girl Sailing Charters
03.2018 - 08.2023
- Utilized culinary techniques to create visually appealing dishes.
- Implemented food cost and waste reduction initiatives to save money.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Obtained fresh, local ingredients in support of local businesses.
- Assisted with menu development and planning.
- Maintained high food quality standards by checking delivery contents to verify product quality.
- Plated approximately 100 entrees daily.
- Set up and broke down kitchen for service.
- Oversaw scheduling, inventory and team management.
First Mate/Deckhand
Hula Girl Sailing Charters
03.2018 - 08.2023
- Communicated clearly, concisely and politely with passengers and crew members.
- Monitored weather conditions and reported any changes to captain.
- Assisted with launching and retrieving tenders and other watercrafts.
- Moored vessels to wharfs with proper use of correct lines.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Regularly checked ship generator and engine fluids for preventive and predictive work.
- Dove 30 plus feet to secure mooring at snorkel site.
- Worked as bartender, took orders, served breakfast, lunch and dinner, bussed tables, washed dishes all while providing excellent customer service.
- Kept vessel in immaculate condition by spending hours after charters cleaning, polishing, power washing and paying attention to all details involved with cleanliness and overall presentation of vessel.
Office Assistant
Hula Girl Sailing Charters
03.2018 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Inputted sales reports, created invoices and assisted with payroll.
Hula Dancer
Ka'anapali Beach Hotel
01.1996 - 04.2010
- Choreographed solo, duo, and group performances for nightly Hula Show
- Disciplined and focused on providing quality entertaining show.
- Passionate about learning and committed to continual improvement.
- Embracing Hawaiian culture while continuously taking opportunities to learn more.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HISkills
- Employee Scheduling
- Food Preparation
- Menu Planning
- Stocking and Replenishing
- Emergency Equipment Knowledge
- Weather Prediction
- USCG Regulations
- Ship Maintenance and Security
- Telephone Etiquette
- Financial Reporting
- Bookkeeping
- Payroll Administration
- Staff Training
- Team Leadership
- Multitasking and Organization
- Performance Improvement
Timeline
Sous Chef
Hula Girl Sailing Charters
03.2018 - 08.2023
First Mate/Deckhand
Hula Girl Sailing Charters
03.2018 - 08.2023
Office Assistant
Hula Girl Sailing Charters
03.2018 - 08.2023
Hula Dancer
Ka'anapali Beach Hotel
01.1996 - 04.2010
High School Diploma -
Lahainaluna High School
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