Maile Phillip. Ychiro
Kansas City,MO
Summary
Experienced Server Shift Leader with a strong background in the hospitality industry. Proven track record of providing exceptional customer service, training and supervising staff, and managing shift operations. Skilled in resolving customer complaints and ensuring customer satisfaction. Highly organized and detail-oriented with excellent communication and leadership skills. Motivated and energetic individual years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Server Shift Leader
Fuji Ichiban
Tumon, United States
03.2007 - 09.2015
- Supervised and trained new servers, ensuring high-quality customer service.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Developed strategies for improving customer service standards within the restaurant.
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Resolved customer complaints and ensured customer satisfaction
- Maintained a clean and organized work environment
- Ensured customer satisfaction and handled customer complaints in a professional manner.
Passenger Service Agent
Menzies Aviation
Tamuning, Guam
02.2017 - 09.2018
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Coordinated ground transportation services for arriving and departing passengers.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Collected baggage charges and accepted baggage for check-in.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Manager
McDonald's Restaurant
Yigo, Guam
03.2017 - 06.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Copy Express
Tumon, Guam
01.2023 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated printing press to produce printed materials, including brochures, newsletters, and business cards.
- Examined printed copy for correct ink density, position on paper and registration.
- Assisted customers with copy, scan and print needs by providing technical support.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Copied documents and handled binding for finishing work.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Customer Service Cashier
Big Chicken
Kansas City, MO
06.2023 - 11.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
John F Kennedy High School
Guam06.2007
Some College (No Degree) - Criminal Justice
University of Guam
Mangilao, GUSkills
- Customer service
- Guest Service
- Problem-Solving
- Teamwork and Collaboration
- POS Operation
- Safe Food Handling
- Team management
- Conflict resolution
- Inventory management
- Cash handling
- Customer Service Management
- Food and beverage knowledge
- Attention to detail
- Positive and Friendly Attitude
Timeline
Customer Service Cashier
Big Chicken
06.2023 - 11.2023
Customer Service Representative
Copy Express
01.2023 - 03.2023
Manager
McDonald's Restaurant
03.2017 - 06.2022
Passenger Service Agent
Menzies Aviation
02.2017 - 09.2018
Server Shift Leader
Fuji Ichiban
03.2007 - 09.2015
High School Diploma -
John F Kennedy High School
Some College (No Degree) - Criminal Justice
University of Guam
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