Mailee Mendez
Mesa,AZ
Summary
Hardworking and enthusiastic customer service representative trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Punctual and honest employee with solid background in diffrent environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Cook/ Server
Village Inn Cafe
05.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Associate
Target
06.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Backstock Associate
Target
06.2021 - 07.2023
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 50%.
Education
High School Diploma -
Liberty High School
Peoria, AZ05.2023
Skills
- Food Presentation Talent
- High-Volume Production Capabilities
- Quality Assurance and Control
- Strong Butchery Skills
- Customer Service
- Exceptional Communicator
- Safety Regulations
- Account Management
- Customer Relationship Management
- Project Management
- Prioritizing Calls
- Problem Resolution
- Time management
- Leadership
- Creativity
Timeline
Cook/ Server
Village Inn Cafe
05.2023 - 09.2023
Customer Service Associate
Target
06.2021 - 07.2023
Backstock Associate
Target
06.2021 - 07.2023
High School Diploma -
Liberty High School