Maileka Branch
Milwaukee,WI
Summary
Experienced in working in a diverse environment. Positive, hard working and reliable. I have 6+ years of customer service experience as a leasing consultant, hotel and hospitality front desk guest services manager and I have a background as a CNA caring for individuals with physical and mental disabilities. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 5+ years of sales experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Cast Iron Luxury Living
07.2022 - 12.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
CNA
Midwest Medical
01.2021 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Property Management Assistant
Career Strategies Inc
03.2018 - 08.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over multiple properties.
- Exceeded annual occupancy of 95% in 2020.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Science - Real Estate
Shorewest Realtors
116th North Avenue02.2017
High School Diploma -
Oak Park River Forest High School
Oak Park, IL06.2004
Skills
- Lease Agreements
- Sales Techniques
- Collection Actions
- Property Maintenance
- Market Trends
- Basic Mathematics
- Lease Renewals
- Customer Service
- Background Checks
- Compassionate Communication
- Patient-Focused Care
- Documenting Behaviors
Certification
- Real Estate License - 2018-Currently active
- CNA License - 2016-Currently active
- Bartender License - 2015-Currently active
Timeline
Leasing Consultant
Cast Iron Luxury Living
07.2022 - 12.2022
CNA
Midwest Medical
01.2021 - 05.2022
Property Management Assistant
Career Strategies Inc
03.2018 - 08.2020
Associate of Science - Real Estate
Shorewest Realtors
High School Diploma -
Oak Park River Forest High School
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