Mailia Yang
Kenmore
Summary
Administrative Specialist with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong judgment and effective multitasking skills. Capable of independently managing tasks or collaborating with teams to ensure timely and accurate completion of clerical duties.
Overview
5
5
years of professional experience
Work History
Administrative Specialist
Quantum3 Group LLC
Bothell
02.2025 - Current
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Performed data entry tasks in an accurate and timely manner.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Filed legal documents with courts, ensuring compliance with deadlines and procedures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Redacted confidential information from legal documents on case-by-case basis.
- Processed customer invoices using advanced billing software and tools.
- Reviewed account discrepancies and resolved billing issues promptly.
Sales Development Representative
Verstela
06.2024 - 11.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Assistant Branch Manager
Enterprise Mobility
07.2022 - 01.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Market Account Specialist
Engie Impact
05.2021 - 07.2022
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
Education
J.D. - Law
Drexel University
Philadelphia, PA05.2021
Bachelor of Arts - Political Science
Whitworth University
Spokane, WA05.2014
Skills
- Organizational skills
- Attention to detail
- Team collaboration
- Operational efficiency
- Time management
- Problem solving
- Effective communication
- Data entry
- Management operations
- Customer satisfaction
Timeline
Administrative Specialist
Quantum3 Group LLC
02.2025 - Current
Sales Development Representative
Verstela
06.2024 - 11.2024
Assistant Branch Manager
Enterprise Mobility
07.2022 - 01.2024
Market Account Specialist
Engie Impact
05.2021 - 07.2022
J.D. - Law
Drexel University
Bachelor of Arts - Political Science
Whitworth University