Mailin Echavarria Barzaga

Prep Cook/Back Up Cook /Restaurant Hostess

Darden Restaurants, Olive Garden

09.2022 - 09.2024

Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Reduced food waste by properly storing ingredients and monitoring expiration dates.
Followed orders from head chef to establish productive and timely preparation of meals.
Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Developed innovative, creative menu items and recipes.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Checked in with servers to confirm preparedness before seating customers.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Collected information from arriving customers to seat groups or place them on waitlist.
Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Delivered pick-up and curbside orders to guests.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Took initial drink orders and relayed information to wait or bar staff.
Input orders accurately into POS terminal, split bills and accepted payments.
Advised customers about special offerings and menu items to help drive sales.
Maintained balanced cash drawer with correct money values and accurate documentation.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Summary

Overview

Work History

Retail Sales Associate

Prep Cook/Back Up Cook /Restaurant Hostess

Education

BBA - Social Communication

Skills

Languages

Timeline

Prep Cook/Back Up Cook /Restaurant Hostess

Retail Sales Associate

BBA - Social Communication

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