Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maille Ahern-Morris

Los Angeles,CA

Summary

Motivated and detail-oriented professional with over 3 years of front desk and customer service experience in high-volume, fast-paced hospitality environments. Adept at managing complex scheduling systems, handling confidential information, and resolving issues with a calm, solution-focused approach. Skilled in coordinating teams, maintaining accurate records, and creating seamless guest experiences. Currently pursuing a Business degree and seeking to bring strong organizational, interpersonal, and multitasking abilities into a dynamic and growth-oriented corporate environment.

Overview

4
4
years of professional experience

Work History

Maitre'D

Tao Asian Bistro
04.2023 - Current
  • Managed incoming calls and coordinated last-minute scheduling changes
  • Responded to time-sensitive emails and adjusted bookings accordingly
  • Oversaw host staff performance and ensured smooth guest intake
  • Resolved customer complaints with discretion and professionalism
  • Assisted with training and onboarding of new hires
  • Maintained accuracy in guest records and seating logistics

Maitre'D

EPLP / Bombo
10.2022 - 04.2023
  • Managed floor operations and high-volume guest flow
  • Utilized reservation software (Ressy) for scheduling and adjustments
  • Supported event planning and ensured guest satisfaction during large parties
  • Opened and closed the front desk operations, handling sensitive details

Maitre'D

Toca Madera
10.2021 - 10.2022
  • Trained extensively in hostess/front desk operations
  • Fluent in Opentable and SevenRooms for appointment booking
  • Handled guest intake, special requests, and seating coordination
  • Created a welcoming and organized environment for all patrons

Education

Business Degree -

Pierce College
Woodland Hills, CA
06.2025

High School Diploma - undefined

Berkeley High School
Berkeley, CA

Skills

  • Telephone etiquette
  • Interpersonal communication
  • Schedule management
  • Client-facing software
  • Fast learner
  • Solutions-focused attitude
  • Confidential information handling
  • OpenTable/Seven Rooms/Resy
  • Reservation management
  • Strong leadership

Timeline

Maitre'D

Tao Asian Bistro
04.2023 - Current

Maitre'D

EPLP / Bombo
10.2022 - 04.2023

Maitre'D

Toca Madera
10.2021 - 10.2022

High School Diploma - undefined

Berkeley High School

Business Degree -

Pierce College

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