Mailliw Aponte
Killeen,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Very adaptable and coachable for any circumstance and role. Dedicated to ensure results, and high satisfaction for both customers and peers. Self-motivated, with great energy and charisma for a better environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hyundai
02.2025 - 01.2026
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Demonstrated vehicle features and benefits to educate potential buyers on Hyundai offerings.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Collaborated with team members to maintain inventory levels and support merchandising efforts.
- Engaged in continuous learning about new products and promotions to provide informed recommendations.
- Handled customer feedback and resolved issues promptly to foster positive relationships.
- Participated in training sessions to develop skills in customer service and automotive knowledge.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Specialist
Conn's Home Plus
04.2024 - 10.2024
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Executed sales strategies to increase product visibility and market share.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with marketing teams to align promotional campaigns with sales goals.
- Provided product knowledge training to new hires, enhancing team performance.
- Identified opportunities for upselling and cross-selling within existing accounts.
- Utilized CRM software to track sales activities and manage client interactions effectively.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Shift Lead
Subway
10.2022 - 10.2023
- Prepared a variety of sandwiches according to customer specifications and company standards.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management, tracking supplies to minimize waste.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new team members on standard operating procedures and best practices.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Resolved customer inquiries and complaints to enhance service quality.
- Maintained accurate records of sales transactions and operational activities.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Call Agent
GC Services
10.2023 - 04.2024
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Managed inbound calls, documenting interactions in CRM systems for improved service tracking.
- Assisted team members with training on call handling protocols and customer service techniques.
- Maintained detailed records of customer interactions, ensuring compliance with company policies.
- Conducted outbound calls to engage potential customers and promote product offerings.
- Utilized CRM software to track interactions and update customer information accurately.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Achieved daily call targets through effective time management and prioritization skills.
- Collaborated with team members to share best practices and improve call strategies.
- Monitored performance metrics to identify areas for personal improvement and growth.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
Associate
Walmart
11.2024 - 02.2025
- Analyzed operational processes to identify areas for improvement and streamline workflows.
- Collaborated with cross-functional teams to develop solutions that enhanced project efficiency.
- Assisted in the execution of strategic initiatives, ensuring alignment with organizational goals.
- Reviewed data reports for accuracy, providing insights to support decision-making processes.
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Relationship building
- Outgoing personality
- Product sales
- Sales expertise
- Upselling
- Retail store operations
- Professional demeanor
- Adapt to diverse groups
- Building rapport
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Hyundai
02.2025 - 01.2026
Associate
Walmart
11.2024 - 02.2025
Sales Specialist
Conn's Home Plus
04.2024 - 10.2024
Call Agent
GC Services
10.2023 - 04.2024
Shift Lead
Subway
10.2022 - 10.2023
High School Diploma -
Robert M Shoemaker High School