Mailliw Mariana Del Valle
Pflugerville,TX
Summary
Driven professional with extensive experience in Quality Control and Customer Service, notably at TransPak. Excelled in enhancing product quality and customer satisfaction through strategic sourcing and effective communication. Demonstrated reliability and patience, achieving significant improvements in supply chain optimization and logistics coordination. Proven track record in applying visual inspection skills to exceed employer expectations. Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
TransPak
12.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
Customer Service Representative
Marriot Hotel
02.2018 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Purchasing Agent
Hidrologica Del Centro
03.2016 - 08.2017
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Education
Associate of Science - Logistics Management
Universidad Tecnológica Del Centro
Venezuela01.2017
Bachelor of Science - Marketing
Universidad Tecnológica Del Centro
Venezuela01.2017
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Quality processes
- Reliability and punctuality
- Patience and composure
- Supply Chain Optimization
Certification
- Certification On Microsoft Office
- Assistant in customs and international trade
- Design Certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Quality Control Inspector
TransPak
12.2023 - Current
Customer Service Representative
Marriot Hotel
02.2018 - 05.2021
Purchasing Agent
Hidrologica Del Centro
03.2016 - 08.2017
Associate of Science - Logistics Management
Universidad Tecnológica Del Centro
Bachelor of Science - Marketing
Universidad Tecnológica Del Centro