MATLAKALA MAILULA
CONSULTANT
Polokwane,LP
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Admin
Balepje Collaboration Of Success
Polokwane
01.2023 - Current
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Technical Support Representative
Compatible Business Solutions
Polokwane
01.2021 - 12.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
Education
Matric - Commerce
Mountainview Senior Secondary School
Mankweng 04.2001 -
Skills
Presentation Creation
References
Joel Thema 0672970189 Balepje Collaboration of success
Thabo Mashiloane 0639276096 Compatible business solutions
Timeline
Admin
Balepje Collaboration Of Success
01.2023 - Current
Technical Support Representative
Compatible Business Solutions
01.2021 - 12.2022
Matric - Commerce
Mountainview Senior Secondary School
04.2001 -