Maily Spooner
POWAY,CA
Summary
Accomplished Flight Attendant offering over 11 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mishap Response Team
The Wingman Foundatioon
06.2013 - Current
- Provided support to Gold Star families immediately following Naval Aviation mishaps.
- Upheld high standards of professionalism during all interactions with Gold Star families and fellow team members, consistently demonstrating a commitment to excellence in emergency response.
- Developed strong relationships with community partners, fostering a supportive network for rapid response efforts.
- Facilitated all travel accomodations for Gold Star family members, friends, and extended family.
- Liaised with families post mishap, throughout funeral arrangements, and post-funeral.
- Showed care and compassion to families during a difficult and confusing time while executing my duties.
- Successfully supported over 100 Gold Star family members with travel arrangements nationally and internationally.
Customer Service Representative
Pensacola Aviation Center
04.2009 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 30-40 flights daily.
Flight Attendant
Aloha Airlines
10.1997 - 03.2008
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in annual training sessions to stay current on industry trends, company policies, safety procedures, and customer service strategies.
- Was responsible for ensuring safety for approximately 130 passengers per flight.
Education
Associate of Science - Business Administration
San Diego Miramar College
San Diego, CA06.2025
No Degree - Tourism And Travel Marketing
University of Hawaii At Manoa
Honolulu, HI06.2000
Skills
- Customer Service
- Microsoft Excel
- Administrative Support
- Customer Relationship Management (CRM)
- Problem-solving abilities
- First Aid
- Reliability and punctuality
- Verbal and written communication
- Emergency Procedures
- Interpersonal communications
Affiliations
- Member of Women in Aviation
Certification
- First Aid/CPR Certified
Student Pilot
I am currently in ground school to achieve my Private Pilot's license.
Timeline
Mishap Response Team
The Wingman Foundatioon
06.2013 - Current
Customer Service Representative
Pensacola Aviation Center
04.2009 - 03.2013
Flight Attendant
Aloha Airlines
10.1997 - 03.2008
Associate of Science - Business Administration
San Diego Miramar College
No Degree - Tourism And Travel Marketing
University of Hawaii At Manoa
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