Hi, I’m
Mailyamou Sillah
East Orange,New Jersey
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Friendly COVID-19 screener with skills in testing and communication. Committed to preserving patient confidentiality, maintaining clean work environments and keeping thorough records. Familiar with screening equipment and numerous testing methods. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
All Medical Staffing
COVID-19 Swabber
01.2022 - Current
Job overview
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Swabbed over 200 patients a day
Concierge Services
Customer Service Representative
01.2020 - 03.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded proactively and positively to rapid change.
- Managed over 30 calls per day
Target
Retail Sales Associate
09.2018 - 12.2018
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Personal Touch Home Health Care
Home Health Aide
08.2015 - 06.2018
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Provided compassionate one to one care for up 10 patients per shift
Education
GAMBIA SENIOR SECONDARY SCHOOL BANJUL GAMBIA , WEST AFRICA
High School Diploma
06.2012
Skills
- Self-Motivated
- Flexible and Adaptable
- Team building
- Active Listening
- Excellent Communication
- Planning and Coordination
- Analytical and Critical Thinking
- Written Communication
- Attention to Detail
- Problem-Solving
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to result.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
soninke
soninke
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COVID-19 Swabber
All Medical Staffing
01.2022 - Current
Customer Service Representative
Concierge Services
01.2020 - 03.2022
Retail Sales Associate
Target
09.2018 - 12.2018
Home Health Aide
Personal Touch Home Health Care
08.2015 - 06.2018
GAMBIA SENIOR SECONDARY SCHOOL
High School Diploma
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