Mailyn Cruz Rivera
Gurabo,PR
Summary
Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team.
Overview
7
7
years of professional experience
Work History
Conduent
Customer Service Representative
Albany, NY
02.2023 - 03.2025
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Enlightened
Customer Service Representative
Albany, NY
01.2021 - 02.2023
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Alight Solutions
Customer Service Representative
San Juan, PR
06.2018 - 12.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Science - Nursing Science
NUC University
Caguas, Puerto Rivo01-2019
High School Diploma -
Professional Job Educational Training
San Juan, Puerto Rico05-2016
Skills
- Adhearing to ethical standards
- Ability to navigate company websites and online portals
- Reliability and puntuality
- Conflict resolution
- Bilingual
Timeline
Conduent
Customer Service Representative
02.2023 - 03.2025
Enlightened
Customer Service Representative
01.2021 - 02.2023
Alight Solutions
Customer Service Representative
06.2018 - 12.2020
Associate of Science - Nursing Science
NUC University
High School Diploma -
Professional Job Educational Training