Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Affiliations
Certification
Languages
References
Timeline
Generic

Mailyn Le

Saint Petersburg

Summary

Dynamic Transplant/HIV/AIDS Specialty Pharmacy Technician at Walgreens with a proven track record in patient counseling and regulatory compliance. Skilled in resolving complex prescription issues while delivering exceptional customer service. Known for meticulous attention to detail and strong problem-solving abilities, ensuring optimal patient outcomes in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Transplant/HIV/AIDS Specialty Pharmacy Technician

Walgreens
Largo
12.2021 - Current
  • Delivered optimal customer service by educating patients on medication usage and side effects.
  • Communicated with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Developed strong attention to detail through rigorous workload management in specialty pharmacy.
  • Monitored patient profiles for potential adverse reactions or drug-drug interactions.
  • Researched and resolved prior authorization issues with third-party payers as needed.
  • Collaborated with healthcare providers to resolve any discrepancies in the processing of prescriptions.

Receptionist

Nouvelle Nail Bar
Saint Petersburg
05.2021 - 10.2024
  • Demonstrated strong organizational and time-management skills in the receptionist role.
  • Enjoyed coordinating activities and providing customer service, returning to the field.
  • Coordinated company events with venues, ensuring staff received essential information.
  • Maintained daily calendars, set appointments with clients, and planned daily office events.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Receptionist

Noire the Nail Bar
Saint Petersburg
12.2018 - 12.2019
  • Executed multiple tasks efficiently while maintaining a fast-paced environment
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained client accounts by obtaining, recording, and updating personal and financial information.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Sales Associate

Aeropostale
Saint Petersburg
02.2017 - 12.2018
  • Provided exceptional customer service by addressing needs and resolving issues promptly.
  • Trained in merchandise sales techniques to maximize revenue generation.
  • Maintained composure in challenging situations to ensure smooth operations.
  • Independently resolved complications in the absence of upper management.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Bachelor of Science - biomedical science, entrepreneurship

University of South Florida
Tampa, FL
05-2025

High School Diploma -

St. Petersburg High School
St. Petersburg, FL
05.2020

Skills

  • Fast learner
  • Patient counseling
  • Electronic health records
  • Regulatory compliance
  • Data analysis
  • Attention to detail
  • Drug classification
  • Drug inventory control
  • Insurance communication
  • Data entry accuracy
  • Relationship building
  • Team building
  • Pharmacy law compliance
  • Pharmacy ethics
  • Problem solving
  • Customer service
  • Data management
  • Organizational skills
  • Ability to work under pressure

References

  • Walgreens, Manilla Thao, (682)554-4649
  • Walgreens, Diana Alverez, (773)450-6044
  • Nouvelle Nail Bar, Dee Nguyen, (727)545-5733

Volunteer Experience

  • Class President, National Honor Society, Led the National Honor Society during senior year.
  • Vice President, Leo Club, Organized community clean-up events weekly.

Affiliations

  • St. Petersburg Run Club member

Certification

  • Certified Pharmacy Technician

Languages

Vietnamese
Professional

References

References available upon request.

Timeline

Transplant/HIV/AIDS Specialty Pharmacy Technician

Walgreens
12.2021 - Current

Receptionist

Nouvelle Nail Bar
05.2021 - 10.2024

Receptionist

Noire the Nail Bar
12.2018 - 12.2019

Sales Associate

Aeropostale
02.2017 - 12.2018

Bachelor of Science - biomedical science, entrepreneurship

University of South Florida

High School Diploma -

St. Petersburg High School

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