Mailyn Muntaner
Rochester
Summary
Highly motivated with background in retail sales, skilled in customer service. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
23
23
years of professional experience
Work History
Hardware Associate
Home Depot
Rochester
04.2016 - Current
- I make sure to walk my department for safety issue first thing in the morning.
- The key machine needs to be clean and ready to go for the day.
- The sidekick ( a list of bays that need attention will appear in the store phone for us to work on). The shelf on this bays need to be refilled and or be straightened out .
- Responded to customer inquiries via phone and in person with a positive attitude and smiles.
- Supported customer service goals and enhanced relations through friendly, knowledgeable.
- Check the department during the day is clean, organized and filled empty spaces.
Translator and Interpreter
Tellmorr International Translation Services
Rochester
07.2014 - 11.2014
- Conducted consecutive and simultaneous interpretation at meetings, doctors appointments, in home care with nurses and court hearings.
Translator and Interpreter
E-Z Translations
Rochester
06.2014 - 11.2014
- Conducted consecutive and simultaneous interpretation at meetings, medical appointments, in home care with nurses and court hearings.
Medical Biller
Core Plus clinical and pathologic services
San Juan
04.2007 - 08.2010
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Submitted electronic claims to various insurance carriers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Medical Billing Assistant
Total Health Home Care Inc.
Carolina
11.2002 - 08.2006
- Investigated denials from insurance carriers and resubmitted claims as needed.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Assisted patients in understanding the details of their billings and payments of medical equipment.
- Entered data into electronic billing system.
- Reconciled account balances when necessary due to incorrect payments or rejections from payers.
- Performed follow-up on unpaid or rejected claims with insurance providers.
- Processed and submitted claims to insurance companies electronically or by paper.
- Conducted audits on all medical bills for accuracy before submitting them for payment.
- Maintained accurate records of claims processing in compliance with HIPAA regulations.
- Submitted appeals to insurance companies when necessary.
- Delivery of medical equipment to patients home and hospice.
Education
Associate of Applied Science - Medical Billing
John Dewey College
San Juan, Puerto Rico 05-2002
Skills
- Data entry
- Bilingual translation (Spanish/English)
- Claim processing
- Customer service background ( in person and on phone)
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Hardware Associate
Home Depot
04.2016 - Current
Translator and Interpreter
Tellmorr International Translation Services
07.2014 - 11.2014
Translator and Interpreter
E-Z Translations
06.2014 - 11.2014
Medical Biller
Core Plus clinical and pathologic services
04.2007 - 08.2010
Medical Billing Assistant
Total Health Home Care Inc.
11.2002 - 08.2006
Associate of Applied Science - Medical Billing
John Dewey College
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