Summary
Overview
Work History
Education
Skills
Education
References
Timeline
Generic
Ma Imelda Grado

Ma Imelda Grado

East Norwich,NY

Summary

Dedicated Server skilled at meeting needs of diverse clientele accurately and courteously by keeping calm and maintaining professionalism at all times. Solid history of success in food service with 20 years of experience. Service industry professional with experience in delivering high-quality customer service in fast-paced environment. Focused on maintaining cleanliness, managing orders, and ensuring guests have pleasant dining experience. Strong interpersonal skills, with ability to handle multiple tasks and collaborate with team members efficiently.

Overview

8
8
years of professional experience

Work History

Server/Busser

Pine Hollow Country Club
05.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Train new servers and bussers

Server

FB Pine Hollow LCC
05.2022 - 10.2024
  • worked in this club for 3 seasons
  • taking food and drink orders. set up banquet hall for events. worked as a bridal attendant
  • Operated POS register to input orders and process customer payments.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Ensured positive customer dining experiences by executing effective quality assurance practices.
  • Checked on guests to ensure satisfaction with each food course and beverages.

Server

The Club at Admirlals Cove
10.2022 - 05.2024
  • worked in this club for 2 seasons
  • Ensured positive customer dining experiences by executing effective quality assurance practices.
  • Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Coordinated team members to take, serve and clear orders accurately and promptly.
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.

Membership and Events Officer

Village Sports Club
03.2017 - 04.2022
  • Maintained inventory of event supplies, ensuring availability for all scheduled events without last-minute shortages.
  • Crafted detailed event proposals, winning bids for high-profile clients and prestigious venues.
  • Organised corporate events, including luncheons and dinners, conferences and special events.
  • Engaged clients to understand requirements and handled contract signing, fee collection and event booking activities to facilitate event planning.
  • Handles the entire membership profiles, attends to concern and plan club events for members

Education

Diploma of Higher Education - Hotel and Restaurant Management

St. Scholastica's College
1994

Skills

  • Serving etiquette
  • Table setting standards
  • Dining room management
  • Safe food handling
  • Guest rapport
  • POS systems operation
  • Clear communication
  • Table clearing and setup
  • Hospitality industry experience for more than 20 years
  • Food allergy knowledge

Education

other

References

  • Sarah Kazakevicius 5617774191
  • Azdine Boucetta Garden City Country Club, General Manager
  • Joe Salice, Director of Operations, 9178161114

Timeline

Server/Busser

Pine Hollow Country Club
05.2025 - Current

Server

The Club at Admirlals Cove
10.2022 - 05.2024

Server

FB Pine Hollow LCC
05.2022 - 10.2024

Membership and Events Officer

Village Sports Club
03.2017 - 04.2022

Diploma of Higher Education - Hotel and Restaurant Management

St. Scholastica's College

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