Maimoona Naseer

• Spearheaded a regional transformation project across US, Canada, Mexico, and Brazil, resulting in $1.1M+ in cost optimization by shifting internal hiring, restructuring external agency contracts, and removing Minimum Recruitment Commitment (MRC) obligations.
• Oversaw vendor management activities including RPO and third-party staffing contracts, performance evaluations, and invoice processing in alignment with compliance and budget targets.
• Managed relationships with external TA vendors, ensuring service excellence and adherence to organizational standards.
• Maintained and reconciled Applicant Tracking System (ATS) operations—overseeing user access, template updates, and change management support.
• Delivered ad hoc reporting to HR leadership using TA analytics and market insights to inform decision-making and process improvement initiatives.
• Coordinated cancellation tracking and cost mitigation, leading to a 40% average reduction in cancellation fees and enhanced vendor accountability.
• Collaborated across HR Operations, Compensation & Benefits, and HR Business Partners to streamline shared services and support unified hiring practices.
• Led candidate-facing communications and orientation efforts aligned with employer branding and process clarity.

Key Accomplishments:

• Led the end-to-end implementation of the AMR TA Transformation, achieving a $850K reduction in internal hiring costs, $250K savings from external agency spend, and 40% average fee reduction in cancellation penalties.
• Reduced time-to-fill from 128 days to 53 days through process redesign, technology optimization, and blended delivery model across the US, Mexico, Brazil, and Canada
• Participated in ISRT and UAT testing for the STAR-led SAP S/4HANA migration, validating system upgrades and supporting issue resolution to enhance HR system performance.

• Supported over 55 employees from multiple departments pertaining to HR-related matters and inquiries.
• Led recruiting efforts consisting of reviewing resumes, organizing and conducting initial phone interviews, scheduling in-office interviews for C-Suite management, and performing employment verifications and reference checks.
• Conducted new hire onboarding and orientation to present benefits package and essential company policies.
• Managed JazzHR, company applicant tracking system (ATS), as well as additional recruiting resources, LinkedIn Recruiter Seat and Indeed.
• Utilized ATS to analyze reports, identified trends to measure effectiveness of job postings and recommended improvements in job postings to attract the suitable talent.
• Maintained and audited candidate and employee database to remain compliant to current policies and regulations.
• Steered offboarding initiatives by conducting exit interviews, communicating termination details, and assisting managers and supervisors with termination process.
• Guided managers and supervisors with appropriate corrective actions and performance improvement plans (PIP).
• Partnered with HR director in investigating employee grievance and complaints.
• Established and uploaded standard operating procedures (SOPs) into Salesforce to support all departments.

Key Accomplishments:

• Streamlined all personnel files into electronic files, and performed a thorough audit to confirm compliance with present regulations.
• Developed 22 SOPs entailing HR policies and procedures and performance management guidance as well as time management and payroll to support Warehouse and Customer Service teams.

• Served as point of contact for resolving inquiries, grievances and requests from employees.
• Assured success for recruiting and administrative functions of sourcing, screening and interviewing caregivers and registered nurses for vacant job postings.
• Managed all pre-employment checks, comprising of employment verifications, reference checks, license verifications and background checks.

Key Accomplishments:

• Collaborated with manager to determine department's short and long-term hiring needs.
• Spearheaded 2 virtual job fairs, resulting in hiring 3 caregivers to fill vacant roles.
• Successfully hired 10 caregivers with 6-week timeframe.
• Developed and facilitated new-hire orientations.

• Directed a team of 10 direct reports and over 100 agents to execute operation initiatives.
• Conducted departmental new hire onboarding and orientation.
• Communicated daily presentations for clients to deliver previous day data, goals and missed opportunities with recommendations for improvement.
• Mentored, trained and coached all supervisors on performance management and achieving established key performance indicators (KPIs) per clients’ standards.
• Attended unemployment hearings and contributed to resolving matters at a timely manner.
• Administered all ADA claims and maternity leave within HIPAA compliance.

Key Accomplishments:

• Resolved over 100+ workplace disputes through methodical approaches and sound judgement.
• Implemented behavioral questions during interviews to ensure cultural company fit, decreasing attrition by 2% monthly.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Hired, trained and supervised up to 24 agents to deliver customer service support.
• Performed quality checks on calls and coached agents on areas of improvement.
• Tracked attendance in accordance to FMLA and HIPAA compliance.

• Assisted with membership status, order progress, and online registration through inbound calls.