FATOUMATA SACKO
Atlanta,GA
Summary
Dynamic program and operations leader skilled in executing large-scale client engagements with a focus on strategic problem-solving and operational excellence. Proven track record of improving efficiency and delivering projects on time, while exceeding customer expectations through effective stakeholder communication and relationship management.
Overview
9
9
years of professional experience
Work History
Senior Event Manager
Gas South Convention Center
04.2024 - Current
- Direct end-to-end management of large-scale client programs, conventions, film productions, and campus-wide initiatives serving 250-5000 attendees.
- Coordinated multiple concurrent projects, aligning cross-functional teams across operations, security, catering, facilities, sales, and production for seamless execution.
- Serve as the primary client relationship manager, providing consultative guidance throughout the project lifecycle.
- Translated complex customer requirements into actionable operational plans, aligning internal teams and ensuring successful project execution.
- Optimized team workloads and resource allocation, enhancing efficiency and ensuring timely project delivery.
- Resolve complex operational challenges while maintaining exceptional customer satisfaction and business continuity.
Assistant Project Coordination Manager
Atlanta Botanical Garden
02.2023 - 04.2024
- Coordinated project activities for high-volume portfolio of corporate and private client engagements, enhancing delivery timelines.
- Partnered with senior leadership to streamline workflows and enhance planning efficiency.
- Produced Salesforce and Delphi reports to support operational forecasting and executive decision-making.
- Resolved customer issues to foster satisfaction and loyalty, contributing to repeat business.
- Conducted post-project evaluations to pinpoint opportunities for continuous improvement in service quality.
Event Logistics Coordinator
Atlanta Botanical Garden
04.2019 - 02.2023
- Managed logistics for 95 client projects annually, balancing competing priorities to meet critical deadlines.
- Led planning meetings with customers and vendors to define project scope, timelines, and deliverables, ensuring alignment on operational requirements.
- Coordinated execution across departments, facilitating consistent communication and achieving successful project delivery.
- Developed standardized documentation and internal procedures that improved operational consistency and team collaboration.
Customer Experience Coordinator
Serendipity Labs
Smryna, GA
10.2019 - 05.2020
- Served as primary relationship manager, facilitating onboarding and ongoing engagement to elevate customer experience.
- Built trusted relationships with members by proactively identifying needs and offering personalized solutions.
- Guided prospective members through consultative tours and needs assessments to boost occupancy and retention.
- Managed daily operations of premium coworking space, enhancing service delivery and member satisfaction.
Sales Coordinator / Front Desk Agent
Courtyard by Marriott
McDonough, Georgia
08.2017 - 08.2019
- Coordinated daily sales activities and communication with hotel management team.
- Managed reservations and room assignments to optimize guest satisfaction.
- Assisted in preparing sales reports and analyzing market trends for strategic planning.
- Coordinated customer onboarding, account support, client communications, and contract administration while providing front-line customer service in fast-paced business operations.
Education
Bachelor of Business Administration (B.B.A.) - Hospitality Management
Georgia Southern University
Statesboro, GA05-2017
Skills
- Program Management
- Project Management
- Customer Success
- Client Relationship Management
- Cross-Functional Leadership
- Stakeholder Management
- Business Operations
- Process Improvement
- Strategic Planning
- Budget Management
- Vendor Management
- Cvent
- Interpersonal Communication
- Microsoft 365
- Google Workspace
- Microsoft 365
- Zoom
- Momentus Elite
Accomplishments
- Managed hundreds of complex client-facing projects from planning through successful execution.
- Led cross-functional collaboration across operations, facilities, catering, security, vendors, and executive leadership.
- Improved operational processes through workflow standardization and documentation.
- Built trusted client relationships resulting in consistently high customer satisfaction.
- Leveraged Salesforce, Momentus Elite, and software reporting to support business planning and operational forecasting.
Timeline
Senior Event Manager
Gas South Convention Center
04.2024 - Current
Assistant Project Coordination Manager
Atlanta Botanical Garden
02.2023 - 04.2024
Customer Experience Coordinator
Serendipity Labs
10.2019 - 05.2020
Event Logistics Coordinator
Atlanta Botanical Garden
04.2019 - 02.2023
Sales Coordinator / Front Desk Agent
Courtyard by Marriott
08.2017 - 08.2019
Bachelor of Business Administration (B.B.A.) - Hospitality Management
Georgia Southern University