Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maimouna Traore

Middletown,DE

Summary

Dynamic Client Services Manager with a proven track record at Glass Lewis, excelling in client retention and problem-solving. Leveraged strong leadership and organizational skills to enhance service delivery, resulting in improved client satisfaction. Adept at data analysis and report creation, fostering trust through exceptional communication and collaboration across teams.

Overview

2
2
years of professional experience

Work History

Client Services Manager

Glass Lewis
03.2024 - 07.2025
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.

Client Services Associate

Glass Lewis
01.2023 - 03.2024
  • Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
  • Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
  • Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.

Client Services Specialist

Allstate
01.2023 - 12.2023
  • Provided knowledgeable service and support for all customer needs.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.

Education

Entrepreneurship

The University of Tampa
Tampa, FL
12-2022

Skills

  • Strong leadership
  • Report creation
  • Client retention
  • Computer skills
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Operations management
  • MS office

Languages

French
Native or Bilingual

Timeline

Client Services Manager

Glass Lewis
03.2024 - 07.2025

Client Services Associate

Glass Lewis
01.2023 - 03.2024

Client Services Specialist

Allstate
01.2023 - 12.2023

Entrepreneurship

The University of Tampa

Similar Profiles

CREATE PROFILE