Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Maimouna Kouyate

Goodyear,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cafeteria Staff Member

Agua Fria School District
Avondale, AZ
08.2021 - 01.2022
  • Assisted cashiers with processing over 50 customer payments and documenting orders.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Received and stored incoming supplies according to procedures.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Exhibited professional behavior of reliable employee

Home Maker

House Of LaRose
Phoenix, AZ
08.2019 - 08.2021
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Managed budgets by developing and overseeing expenditures to ensure efficient spending.
  • Managed house bills and credit payments while remaining responsible for routine upkeep.
  • Stayed up to date with nutrition and hygiene-related matters.
  • Created comfortable and inviting environment for members.
  • Created 50 + shopping lists, purchased groceries and other household items

Barista

Starbucks
East Providence, RI
08.2018 - 08.2019
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended 3 products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Sold 10 specialty items with beverages, increasing store sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Elevated 20 customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained 3 new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Prioritized drink requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Set and achieved goals for professional development and advancement.

Sales Associate

Nordstrom
East Providence, RI
10.2016 - 06.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Processed $ 6,000 product returns and assisted customers with other selections.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Solved customer challenges by offering relevant products and services.
  • Prepared large cash deposits with zero discrepancies.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed, marketed and sold $3,000 full range of products and support services.
  • Tracked stock using company inventory management software.

Hostess

The Beachhouse Restaurant
Bristol, RI
05.2014 - 09.2016
  • Assigned 15 patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Informed servers of newly seated parties for speedy service.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved 5 guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Documented 20+ reservations and communicated changes to guests.

Education

Bachelor of Science - Fashion Merchandising & Retailing

Johnson & Wales University
Providence, RI
08.2019

High School Diploma -

Mt. Hope High School
Bristol, RI
05.2015

Skills

  • Process Monitoring
  • Employee Training
  • Persuasive Approach
  • Decision Making
  • Relationship Building
  • Physical Stamina
  • Quality Assurance
  • Service-Oriented
  • Flexible and Adaptable
  • Customer Relations
  • Team Leadership
  • Clear Communication

Certification

FINGERPRINT CLEARANCE CARD

CPR/AED/First-Aid

Languages

English
Native or Bilingual
French
Native or Bilingual

References

Jasmine Marquez (602)5252365

Edith Garner +1 623-810-2437

Melissa Guzman (717)3838615

Timeline

Cafeteria Staff Member

Agua Fria School District
08.2021 - 01.2022

Home Maker

House Of LaRose
08.2019 - 08.2021

Barista

Starbucks
08.2018 - 08.2019

Sales Associate

Nordstrom
10.2016 - 06.2018

Hostess

The Beachhouse Restaurant
05.2014 - 09.2016

Bachelor of Science - Fashion Merchandising & Retailing

Johnson & Wales University

High School Diploma -

Mt. Hope High School

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Maimouna Kouyate