Maimuna Balde
New York,new york
Summary
Motivated, hardworking college student with experience in education, leadership, healthcare support, and customer service. Proven ability to work effectively with children, students, and diverse teams, while managing responsibilities in fast-paced environments. Strong communication, organization, and leadership skills, with a passion for education, service, and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher's Aide
Trinity Catholic School
oswego, new york
08.2025 - 12.2025
- Assisted the classroom teacher with daily instruction and student engagement.
- Administered spelling tests, quizzes, and exams.
- Developed and supported lesson plans aligned with curriculum goals.
- Graded exams, homework, and class assignments accurately and efficiently.
- Created educational activities, including crossword puzzles, to reinforce learning.
- Provided one-on-one and small-group support to students as needed.
Customer Service Representative
Summit Customer Solutions
New York, New York
01.2024 - 12.2024
- Provided professional customer support via phone.
- Responded to customer inquiries, concerns, and service requests.
- Documented customer interactions in the accurately in company systems.
- Demonstrated strong communication, problem-solving, and multitasking skills.
Student Assistant
Suny Oswego University
oswego, new york
09.2022 - 05.2023
- Graded exams and homework assignments.
- Assisted with lesson planning and instructional support.
- Organized and supported academic seminars and workshops.
- Tracked student attendance and maintained academic records.
- Held office hours to provide guidance and academic support to students.
- Supported faculty with administrative and educational tasks.
Cashier Team Lead
H&M Retail
New York, New York
01.2021 - 11.2021
- Handled cash and card transactions with accuracy.
- Provided high-quality customer service in a fast-paced retail environment.
- Monitored inventory levels at checkout areas.
- Supervised and trained new team members.
- Supported daily store operations and sales goals.
Education
GED -
SUNY College At Oswego
Oswego, NY05-2026
High School Diploma -
Frederick Douglass Academy
New York, NY06-2022
Skills
- Classroom management
- Educational planning
- Student assessment
- Customer service
- Effective communication
- Team collaboration
- Phone & In-person communication
Certification
CPR & First Aid Certification
Mandated Reporter Certification (Child Abuse & Neglect)
Mandated Reporter Certification (Child Abuse & Neglect)
Timeline
Teacher's Aide
Trinity Catholic School
08.2025 - 12.2025
Customer Service Representative
Summit Customer Solutions
01.2024 - 12.2024
Student Assistant
Suny Oswego University
09.2022 - 05.2023
Cashier Team Lead
H&M Retail
01.2021 - 11.2021
GED -
SUNY College At Oswego
High School Diploma -
Frederick Douglass Academy