Maimuna Baldeh
Chantilly,VA
Summary
Results-driven and highly motivated customer service oriented with over 6 years of experience in customer service. A strategic thinker with excellent problem-solving and communication skills, adept at collaborating with cross-functional teams to achieve organizational goals. I am now seeking to bring my expertise and dedication to a dynamic role where I can contribute to the company's goal and objective. I'm Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Bright Star Home Health
07.2020 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed and maintained databases to store customer information.
- Evaluated source documents to locate needed information.
- Checked for accuracy by verifying data and records.
- Sorted documents and maintained organized filing process.
- Collated and organized data entry documents into filing systems for easy access.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
CNA
Munas Adult Family Services
10.2018 - 07.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Translator
Department Of Education
09.2015 - 09.2017
- Translated documents for research departments, supporting data collection and reporting.
- Supported operations by translating key departmental documents and internal communications.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Listened to recordings and translated confidential information.
- Maintained confidentiality and professionalism in sensitive legal matters.
Education
MSc - Information Technology
Hood College
Frederick, MD2022
BA - Business Communications
Bernard M Baruch College
New York City, NY2015
Skills
- Critical thinking
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Time management and ability to meet tight deadlines
- Project Support
- Records Review
- Research
- Filing and Data Archiving
- File Management
- Data Entry
- Database Management
Certification
CompTIA Security+ CE
Certified Information Systems Auditor (CISA)
Timeline
Data Entry Clerk
Bright Star Home Health
07.2020 - Current
CNA
Munas Adult Family Services
10.2018 - 07.2021
Translator
Department Of Education
09.2015 - 09.2017
MSc - Information Technology
Hood College
BA - Business Communications
Bernard M Baruch College
CompTIA Security+ CE
Certified Information Systems Auditor (CISA)
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