Maimuna Ikerodah
Round Rock,TX
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management and technical support. Highly skilled in overseeing program planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Works smoothly at all levels to meet creative, technical and operational goals.
Overview
14
14
years of professional experience
Work History
Program Specialist
TX Health and Human Services Commission
Austin, TX
02.2019 - Current
- Develop and implement program plans to ensure achievement of goals.
- Provide complex consultative and technical assistance to management, staff, advocacy groups, and stakeholders.
- Analyze and coordinate data from research to inform program activities.
- Participate in cross-agency workgroups related to the section’s functions and planning.
- Oversee the development of the section’s procedures to ensure compliance and consistency with requirements related to the operational management
- Coordinate resources for program implementation, including personnel and materials.
- Review and evaluate information on service delivery system methods, outputs and activities to identify gaps in resources and recommend improvements
Quality Assurance Specialist
TX HHSC Health and Specialty Care System
Austin, TX
12.2017 - 01.2019
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Monitored statewide and center-specific trends, e.g., restraints, falls, pneumonia, and skin integrity and worked with data analysts to improve data integrity.
- Analyzed data from inspection results for trends in order to recommend process improvements.
Qualified Intellectual Disability Professional
Austin State Supported Living Center
Austin, TX
10.2015 - 11.2017
- Conducted assessments of clients' needs, preferences, abilities and interests.
- Collaborated with multidisciplinary teams to develop treatment plans for clients.
- Developed individual service plans based on assessment results.
- Facilitated communication between families, guardians and other professionals.
- Monitored client progress and documented changes in behavior or functioning.
- Organized recreational activities to promote social skills development.
- Implemented behavior intervention strategies to address challenging behaviors.
- Maintained records of services provided, documenting progress towards goals.
- Assisted individuals with medical appointments and other community outings.
- Provided crisis intervention when needed by utilizing de-escalation techniques.
- Participated in case conferences involving family members, guardians, doctors and other providers.
- Acted as a liaison between the client's family members, guardians, caregivers and outside agencies.
- Educated staff regarding best practices related to supporting people with intellectual disabilities.
- Created positive relationships with employers for employment opportunities for clients.
Case Manager
South-Central Foundation Behavioral Health Service
Anchorage, AK
12.2009 - 09.2013
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Participated in professional development activities related to case management best practices.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Transitioned clients to different providers based on progress or needs.
- Researched and analyzed community needs to determine program directions and goals.
Education
Master of Arts - Development Studies, Major in Human Res. & Employ
Institute of Social Studies
The Hague, The Netherlands12-2007
Bachelor of Arts - English
Edo State University
Ekpoma, Nigeria09-1995
Skills
- Performance Assessments
- Group and individual instruction
- Skill Development
- Promotional planning
Affiliations
- Gardening
- Technical knowledge - Word, Excel, PowerPoint, internet explorer and relevant healthcare software
Custom
- Volunteer in Prayer Ministry - Cityview Bible Church (since 2018)
- Provide foster care with Arrow Child and Family Ministry (13 kids since 2017)
Languages
French
Elementary
Timeline
Program Specialist
TX Health and Human Services Commission
02.2019 - Current
Quality Assurance Specialist
TX HHSC Health and Specialty Care System
12.2017 - 01.2019
Qualified Intellectual Disability Professional
Austin State Supported Living Center
10.2015 - 11.2017
Case Manager
South-Central Foundation Behavioral Health Service
12.2009 - 09.2013
Master of Arts - Development Studies, Major in Human Res. & Employ
Institute of Social Studies
Bachelor of Arts - English
Edo State University
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