Summary
Overview
Work History
Education
Skills
Timeline
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Mai Nou Moegenberg

Sussex

Summary

Dynamic Office Manager with a proven track record at Evolution Dental Care, excelling in customer service and office administration. Expert in financial tracking and conflict resolution, I fostered strong client relationships, ensuring confidentiality and trust. Recognized for enhancing operational efficiency and team collaboration, driving a culture of excellence in service delivery.

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

10
10
years of professional experience

Work History

Office Manager

Evolution Dental Care
12.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Chairside Assisting
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Customer Service Representative

Best Buy
11.2017 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front End Manager

Target
06.2015 - 11.2017
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Education

Associate of Science - Criminal Justice

Milwaukee Technical College
Milwaukee
05-2020

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Bookkeeping
  • Document management
  • Credit and collections
  • Scheduling coordination
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Staff hiring
  • Employee training
  • Training and coaching
  • Documentation and control
  • Policy implementation
  • Financial tracking
  • Team supervision
  • Staff training
  • Facility management
  • Policy and procedure modification
  • Compliance monitoring
  • Information protection
  • Office management software
  • Decision-making
  • Customer relationship management
  • Problem resolution
  • Teamwork and collaboration
  • Hiring and training
  • Task delegation
  • Onboarding and orientation
  • Negotiation and conflict resolution

Timeline

Office Manager

Evolution Dental Care
12.2020 - Current

Customer Service Representative

Best Buy
11.2017 - 12.2020

Front End Manager

Target
06.2015 - 11.2017

Associate of Science - Criminal Justice

Milwaukee Technical College
Mai Nou Moegenberg