Mair Margret Marbil

Hotel Food & Beverages Coordinator with a successfully achieving budget targets for two consecutive quarters. Demonstrated strong financial acumen and operational efficiency in managing food and beverages costs, inventory, and service standards. Additionally served as Acting Banquet In-Charge, over seeing the planning and execution of large-scale events, while ensuring guest satisfaction. Provided vital support as Outlet Supervisor for a year, managing daily operations, supervising staff, and maintaining high service quality across multiple dining outlets. Know for excellent leadership, multitasking skills, and driving performance in high-pressure environments.

Experienced in managing complex Hotel guest relations, with a proven track record of organizing and executing VIP Elite Member Recognition Nights. Successfully hosted over 70 top-tier VIP guest at two separate occasions in short noticed order annually, ensuring a seamless and luxurious experience tailored to their specific preferences. Demonstrated exceptional attention to detail, personalized service, and strong event coordination skills resulting in high levels of guest satisfaction and loyalty. Recognized for creating memorable, exclusive experiences that exceeded expectations and strengthened relationships with high-profile clients.

Hotel Guest Services Operator with experience working through the challenges of the COVID-19 pandemic, consistently handling over 600 calls per shift while maintaining exceptional service quality. Demonstrated flexibility and commitment by working extended hours during critical times to ensure smooth operations and meet guest needs. Provide crucial information, managed booking inquires, and addressed guest concerns with empathy and professionalism. Recognized for maintaining a calm and helpful demeanor in high-pressure situations, ensuring guest satisfaction despite unprecedented challenges.

• Successfully contributed achieving our forecasted targets for 3 quarters, which earned us incentive rewards. Additionally, our team consistently received TripAdvisor accolades for exemplary food and beverages service, demonstrating our commitment to delivering outstanding guest experiences. I was also honored to receive the Associate of the Month award, recognizing my decision and consistent performance in delivering exceptional service.

With three years of experience as a Food & Beverages Associate in Hospitality industry, with a strong foundation in delivering exceptional dining experiences. Certified by Chain des Rotisseurs, a prestigious international gastronomic society, demonstrating a high level of expertise in fine dining service standards, wine pairing and customer care.

With 5 years of maintaining a perfect track record of zero past-due loans, demonstrating exceptional financial management and commitment to member service. Successfully ensured timely loan repayments through effective risk management, personalized member support, and diligent follow-up procedures, contributing to the branch's strong financial health and customer satisfaction.