Maira Barajas
Hesperia,CA
Summary
A hard diligent working individual, who always goes the extra mile to complete assigned tasks. Highly experienced Customer Service Professional. Able to handle customers, excellent problem solving with no management needed in a fast paced environment. Excellent listening skills, oral and writing communication. Comfortable in interacting with new people. Enjoys learning new programs and processes.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Elite Pest Management
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Schedule termite appointments for homeowners closing escrow.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Dealing with property managers and assist with incoming calls to book appointments.
Authorization Assistant
NMCI Medical Clinic
10.2014 - 01.2015
- Check voicemails daily and follow up with phone calls. Fax out doctors request to insurance and attorneys for patient authorizations.
- Composed appeals for denials of doctors medical request.
- Called patients to schedule new follow-up appointments.
- Document, scan, and sort mail of approvals and denials.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Front Desk Receptionist
Doctor's Office
12.2009 - 08.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Reviewed payment plans with patients for accuracy; collected co-payment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Calvine High School
Sacramento, CASkills
- Bilingual
- Staff Training and Development
- Data Entry
- Communication Skills
- Staff Supervision
- Written Communication
- File Management
Timeline
Assistant Manager
Elite Pest Management
02.2015 - Current
Authorization Assistant
NMCI Medical Clinic
10.2014 - 01.2015
Front Desk Receptionist
Doctor's Office
12.2009 - 08.2012
High School Diploma -
Calvine High School