Maira Beaver

• Knowledge of drug and alcohol dependency, mental health, family systems and 12-Step/recovery resources in the community.

• To build a collaborative support system with community employers, agencies and organizations, employing eligible clients as they move into the transitional period.

• To build a collaborative partnership with governmental housing agencies to readily respond to client needs for housing.

• To confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary.

• To write and verbalize clear statements, summarizing clients job and housing progress to primary counselor and the treatment team.

• To write letters and progress reports to Department of Children and Family Services and the court system regarding clients employment and housing as deemed necessary for family re-unification.

• To Initiate, complete and follow up on the admissions, assessment, and referral process.

• To Communicate in a professional manner, obtain accurate information, and make appropriate placements in BHS facilities and appropriate referrals into other treatment programs.

• To note documentation in MyEvolve system.

• Basic understanding of computer operations; Windows and word processing (MS Word and Exel)

• To arrange transportation for clients from one facility to another.

• To demonstrate ethical and professional behavior.

• To convey respect for cultural and lifestyle diversities of clients and staff.

• To educate and link patients to MAT services. Submit referral and assist patient with any and all telehealth appointment with MAT team and MAT doctors.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.