MAIRA CASTANON
Bryan,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kemper Life
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Professional Nail Technician
Galleria Day Spa
01.2021 - 08.2023
- Used gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Offered advice and recommended products to improve and maintain nails.
- Completed consultations with spa guests to determine nail care needs.
- Cleaned and sanitized tools and equipment before each client.
- Grew repeat client base through effective marketing and customer service.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Followed proper safety and sanitation guidelines while performing nail services.
- Designed creative nail art designs and patterns.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Executed pedicures and manicures using professional quality products and tools.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Administered polishes, creams and cuticle oils.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Educated clients on proper use of salon products.
- Assisted customers in selecting and applying appropriate nail colors.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Insurance Sales Agent
Kemper Life
09.2021 - 01.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Attended industry conferences to stay informed of latest products and trends.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Analyzed risk factors to recommend appropriate coverage levels.
- Evaluated competitors' products and services to gain competitive advantage.
- Monitored customer feedback and identified areas of improvement.
- Identified and solicited sales prospects in agency databases.
- Designed presentations and marketing materials to promote insurance products.
Caregiver, Special Needs
Consumer Direct Services
09.2020 - 12.2021
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
Professional Nail Technician
Nail Spa
06.2016 - 10.2019
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Responded to customer requests and concerns about gel application and nail art designs.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Offered advice and recommended products to improve and maintain nails.
- Completed consultations with spa guests to determine nail care needs.
- Cleaned and sanitized tools and equipment before each client.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Offered personalized services according to needs and preferences.
- Followed proper safety and sanitation guidelines while performing nail services.
- Designed creative nail art designs and patterns.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Executed pedicures and manicures using professional quality products and tools.
- Provided clients with advice and education on best nail care practices.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Administered polishes, creams and cuticle oils.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Educated clients on proper use of salon products.
- Assisted customers in selecting and applying appropriate nail colors.
Caregiver, Special Needs
Consumer Direct Services
03.2013 - 05.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Restaurant Busser
Cafe Capri
11.2009 - 08.2011
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Education
No Degree - Criminal Justice
Blinn College
Bryan, TXHigh School Diploma -
James Earl Rudder High School
Bryan, TX03.2013
Skills
- PC Proficiency
- Web Browser Software
- Employee Timesheet Processing
- Microsoft Project
- Judgment and Decision-Making
- Excel Spreadsheets
- Mail Management
- Google Docs
- Confidentiality and Data Protection
- Microsoft Office
- Customer Service
- Microsoft Outlook
- Cash Deposit Preparation
- Records Management
- Data Entry Documentation
- Contract Agreement Preparation
- Prioritizing Patients
- Computers and Technology
- YouTube
- Phone Call Answering
Certification
General Lines Agent
- Life, Accident, Health and HMO
- Exp- 11/30/2023
County Mutual Agent
- Exp- 11/30/2023
Personal Lines Property and Casualty Agent
- Exp- 11/30/2023
Professional Nail Technician
- Exp- 01/2025
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Kemper Life
03.2023 - Current
Insurance Sales Agent
Kemper Life
09.2021 - 01.2023
Professional Nail Technician
Galleria Day Spa
01.2021 - 08.2023
Caregiver, Special Needs
Consumer Direct Services
09.2020 - 12.2021
Professional Nail Technician
Nail Spa
06.2016 - 10.2019
Caregiver, Special Needs
Consumer Direct Services
03.2013 - 05.2014
Restaurant Busser
Cafe Capri
11.2009 - 08.2011
No Degree - Criminal Justice
Blinn College
High School Diploma -
James Earl Rudder High School