Maira De La O Ramos
Pasadena,TX
Summary
Energetic Property Manager offering wealth of experience in property inspections and ensuring curbside appeal. Hardworking, educated and willing to go extra mile to complete any task. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Deer Park Gardens Apartments
04.2015 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Showed apartments to prospects and answered questions regarding community
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Processed security deposit refunds / Final Account statements
- Maintain resident files and address complaints in a timely manner
- Post late notices, violations letters, Evictions
- Processes applications
- Develop resident retention plans
- Develop marketing strategies to increase traffic
- Monitor community appearance and oversee repair needs
- Build strong resident relations and provide excellent customer service
- Close out
- Purchasing orders/ Invoices
- Assist Manager an all asp• Assist the Property Manager in planning and implementing strategies to attract residents; Able to resolve issues when the Property Manger not available
- Able to perform all the Leasing Consultant duties
- To collect rent, late fees, utilities and any other charges the property bills tenant; Make sure the resident’s ledgers are correct
- Able to answer questions pertaining delinquency/collections; Organize and update notes on delinquency to follow up with residents promises to pay
- Attends to Eviction Court and knows the Eviction Process and Lockout Process without violating TAA regulations
- Physically walks and inspects property daily, check on vacant apartments
- Completes move-in/move-out inspections with residents
- Maintains a good relationship with the collection agency and make sure balances from previous tenants are forwarded to the collection agency
- Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Payroll
- Yearly budget
- Delivered emergency 24-hour on-call service for tenants on building issues
Certified Nursing Assistant
Vista Continuing Care
06.2013 - 02.2015
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Assisted with activity planning
Tax Preparer
Wall Street Income Tax
02.2012 - 04.2012
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at local, state and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Set appointments
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX05.2006
Skills
- Ability to work in Onesite / Bluemoon / Entrata
- Knowledge to use Microsoft word, excel to create and edit
- Ability to learn and adopt new software as needed
- Bilingual
- Complete tasks within deadlines
- Always have a positive attitude
- Professional in-person and phone presence and etiquette
Timeline
Assistant Property Manager
Deer Park Gardens Apartments
04.2015 - Current
Certified Nursing Assistant
Vista Continuing Care
06.2013 - 02.2015
Tax Preparer
Wall Street Income Tax
02.2012 - 04.2012
High School Diploma -
Sam Rayburn High School
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