Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maira Gordillo

Selma,CA

Summary

Dynamic sales associate with proven success at The Home Depot, consistently achieving monthly sales targets through effective strategies and product knowledge. Skilled in customer service and teamwork, fostering loyalty and repeat business. Adept at problem-solving and multi-tasking, ensuring efficient operations and positive shopping experiences. Flexible schedule and strong listening skills enhance adaptability in fast-paced environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning.

Skilled Production Worker offering 8 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sales Associate

The Home Depot
03.2023 - Current
  • Assisted customers in product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized displays to promote products effectively and attract customer attention.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Collaborated with team members to restock inventory and ensure product availability on shelves.
  • Engaged with customers to provide personalized service, fostering positive relationships and loyalty.
  • Learned company policies and procedures to uphold standards of customer service excellence.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Adapted quickly to dynamic store environments, demonstrating flexibility in handling various tasks.
  • Observed experienced staff to gain insights into sales techniques and operational efficiencies.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Production Worker

Ruiz Foods Products
05.2014 - 09.2022
  • Operated production machinery to ensure efficient workflow and product quality.
  • Adhered to safety protocols, maintaining a safe working environment for all team members.
  • Inspected finished products for quality assurance and compliance with company standards.
  • Assisted in troubleshooting equipment issues to minimize downtime and maintain productivity.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Managed inventory levels to prevent production delays.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Improved product quality with meticulous quality control checks.
  • Increased team morale, leading safety training sessions.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Performed general equipment maintenance and repair to minimize downtime.

Customer Service Cashier

McDonald's
08.2012 - 12.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring satisfaction and conflict resolution.
  • Maintained accurate cash drawer balances through diligent tracking and reconciliation.
  • Trained new staff on operational procedures and customer service protocols.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Education

Cosmetology - Comsetology

Lawrence & Company College of Cosmetology
Selma, CA
12.2023

High School Diploma -

Kingsburg High
Kingsburg, CA
06.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Multi-tasking strength
  • Listening skills
  • Flexible schedule
  • Sales expertise
  • Product sales

Languages

Spanish/English
Native or Bilingual

Timeline

Sales Associate

The Home Depot
03.2023 - Current

Production Worker

Ruiz Foods Products
05.2014 - 09.2022

Customer Service Cashier

McDonald's
08.2012 - 12.2012

Cosmetology - Comsetology

Lawrence & Company College of Cosmetology

High School Diploma -

Kingsburg High

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