Maira Jerez
Summary
Driven and bilingual professional with a proven track record at Southside Community Mission, enhancing client outcomes through expert counseling and meticulous case management. Excelled in fast-paced environments, demonstrating exceptional organizational skills and proficiency in Microsoft Office Suite. Achieved significant client satisfaction by leveraging multicultural competence and attention to detail.
Overview
24
24
years of professional experience
Work History
Immigration Counselor
Southside Community Mission
05.2022 - Current
- Engaged with clients in conversation to determine the eligibility of various USCIS applications.
- File numerous USCIS applications.
- File N400 for all qualified applicants.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- .Attend Immigration law workshops with NYIC.
- Translate original documents from english to various other languages.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Registration Specialist
Mercy Medical Center
06.2014 - 11.2021
- Proficient in Epic Scan Link, Click On, Relay Health
- Worked with nursing staff and physicians in Emergency Room.
- Assisted in training new Registration Specialists.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Served as a point of contact for other departments requiring access or updates to patient information.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Completed registration paperwork, verifying accurate patient information.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted in processing patient payments via cash, checks and credit cards.
- Explained form wording to patients to help each understand information required.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Immigration Counselor
Southside Community Mission
01.2009 - 06.2014
- Counseled clients in the approval of immigration papers.
- Renews permanent resident cards USICS forms I90.
- Filed applications for clients to become US Citizens, N400.
- Filed Family petitions for clients who qualify with USCIS I130.
- Attend workshops with NYIC regarding new immigration law.
Security Guard
Allied Barton Security
06.2005 - 12.2007
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed CPR/First Aid/AED training
Sales/Telemarketing
Atlantic Banana
04.2000 - 03.2003
- Developed strong relationships with clients, leading to repeat business and referrals.
- Maintained a high level of professionalism while handling objections from potential customers, ultimately overcoming barriers to purchase decisions.
- Sharpened negotiation skills during the closure of challenging deals.
- Collaborated with the marketing team to develop targeted outreach strategies for potential customers.
- Enhanced customer satisfaction by addressing concerns, resolving issues, and providing product information.
- Clerical duties
- Handled cash receipts
Education
Bachelor of Science - Human Services
Boricua College
Brooklyn05.2011
Associate of Applied Science - Criminal Justice
Katherine Gibbs School
Melville,NY05.2004
Skills
- Skilled in intake interviewing
- Counseling
- Ability to work in fast pace atmosphere
- Accuracy and attention to detail
- Articulate, Professional, Enthusiastic
- Bilingual in Spanish and English
- Proficient with Microsoft Office Suite, Excel
- Client Needs Assessment
- Multicultural Competence
- Office Administration
- Social Work
- Ability to organize and prioritize tasks/projects
Timeline
Immigration Counselor
Southside Community Mission
05.2022 - Current
Registration Specialist
Mercy Medical Center
06.2014 - 11.2021
Immigration Counselor
Southside Community Mission
01.2009 - 06.2014
Security Guard
Allied Barton Security
06.2005 - 12.2007
Sales/Telemarketing
Atlantic Banana
04.2000 - 03.2003
Bachelor of Science - Human Services
Boricua College
Associate of Applied Science - Criminal Justice
Katherine Gibbs School
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