Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by a significant decrease in queue times at Walmart. Adept at cash handling and fostering teamwork, I excel in creating efficient, organized work environments. My commitment to excellence and positive attitude drive continuous improvement and customer loyalty. Highly efficient Cashier well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Hi, I’m
Maira Lezama Marin
Austin,TX
Summary
Overview
3
years of professional experience
Work History
Michaels Arts and Crafts Store
Team Member
06.2024 - 07.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Operated register to process payments and collect cash payment for order totals.
Walmart
Cashier
03.2023 - 06.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
Maria's Blankets
Cashier
11.2021 - 08.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Mary's Paleteria
Food and Beverage Cashier
04.2021 - 08.2021
Job overview
- Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
- Maintained confidentiality of customer transactions, reinforcing trust and loyalty.
- Identified and resolved discrepancies in cash drawer, contributing to financial accuracy.
- Assisted in developing more efficient queuing system, reducing wait times and improving customer flow.
- Engaged with customers to gather feedback, leading to improvements in service and menu offerings.
- Provided correct change to customers while following cash handling policies and procedures.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Maintained clean and organized checkout area, ensuring welcoming environment for customers.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Implemented hygiene and sanitation practices, maintaining compliance with health regulations.
- Contributed to increase in repeat business by providing friendly and efficient service.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
Education
University of Texas At AustinAustin, TX
Bachelor of Arts from International Relations And Global Studies
05.2027
University Overview
Abilene High SchoolAbilene, TX
High School Diploma
05.2023
University Overview
- National Honor Society Member.
- Honored with the Criminal Justice Award.
The only selected student in my School.
- Elected to Parliamentarian for Student government.
Mentored challenged elementary students help set up homecoming and prom, assist in recruiting members, and represent student government to the community while engaging in volunteering.
- Abilene High Gold Rush
During my third year as a member, I took on the role of Vice President. My responsibilities included managing members, organizing events, overseeing our social media channels, and representing our team in the community, as well as recruiting new members.
- TPSA Member
As Vice President, I was tasked with managing members, organizing events, overseeing equipment, and representing our team within the community, in addition to recruiting.
During my two-year membership, I secured four first-place awards at the regional level and achieved third place in my event at the state competition.
- Extracurricular Activities: [Junior Citizens Police Academy]
Skills
- Customer Service
- Cleaning
- Teamwork and Collaboration
- Positive Attitude
- Cash Handling
- Following Instructions
- Problem-Solving
- Clear Communication
- Organizing Work Stations
- Collaboration and Teamwork
- Creativity and Innovation
- Multitasking
Languages
English
Native or Bilingual
Spainish
Native or Bilingual
Timeline
Team Member
Michaels Arts and Crafts Store
06.2024 - 07.2024
Cashier
Walmart
03.2023 - 06.2023
Cashier
Maria's Blankets
11.2021 - 08.2022
Food and Beverage Cashier
Mary's Paleteria
04.2021 - 08.2021
University of Texas At Austin
Bachelor of Arts from International Relations And Global Studies
Abilene High School
High School Diploma
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