Maira Martinez
Castro Valley,CA
Summary
Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Services Coordinator, MA
Tiburcio Vasquez Health Center
Hayward, CA
05.2023 - Current
- Developed and maintained relationships with external providers, hospitals, and other health care organizations.
- Maintained accurate records of patient visits and medical histories.
- Performed data entry tasks into electronic medical record systems.
- Reviewed documents such as lab reports or imaging results prior to physician review.
- Participated in team meetings to discuss current issues or changes in workflow processes.
- Interviewed applicants and made recommendations for new hires.
- Assist with workflows.
- Medications Prior Authorization.
- Reviewed and processed prior authorization requests according to insurance guidelines.
- Abnormal Pap/Mammo following up with the care with patients, helping pt make appointments.
- Abnormal FIT following up the care of plan.
- Caresignal following up with patient BP/DM.
- Home Health
- Explained policies, procedures and services to patients.
Medical Assistant
Tiburcio Vasquez Health Center
Hayward, CA
07.2022 - 05.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
Assistant Manager, Customer Service
McDonalds
Castro Valley
10.2016 - 06.2022
- Provided customer service and assistance to customers in resolving issues and concerns.
- Assisted in the development of new processes to improve customer service efficiency.
- Coordinated with other departments to ensure customer satisfaction.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Resolved escalated complaints from customers in a timely manner.
- Developed training materials for new employees related to customer service protocols.
- Managed day-to-day operations of the Customer Service department.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recruited and trained new employees to meet job requirements.
Cleaning Supervisor/Trainer
Merry Maids
San Leandro
07.2013 - 08.2016
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Verified each completed room against standard plans to maintain consistency.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Swept and damp-mopped private stairways and hallways.
- Cleaning residential homes
Cashier
Carl's Jr.
San Leandro
04.2009 - 06.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Medical Assistant Student
Castro Valley Urgent Care
Castro Valley
05.2012 - 06.2012
- Assisted in taking patient vital signs and medical history information.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
- Administered injections, vaccinations, and medications as prescribed by a physician.
- Maintained cleanliness of examination rooms between appointments.
- Prepared treatment rooms for patient examinations.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Education
Medical Assistant Certificate -
Carrington College
07.2012
High School Diploma -
Castro Valley High School
06.2011
Skills
- Clinical Documentation
- Care Coordination
- Vital signs monitoring
- Quick problem solver
- Compassionate
- Bilingual in Spanish/English
- Good customer service
- Able to handle multiple assignments
- 180 hr of medical assistant externship
- Multitasker
- Team player
Certification
CPR Certificate, 06/2024
Timeline
Clinical Services Coordinator, MA
Tiburcio Vasquez Health Center
05.2023 - Current
Medical Assistant
Tiburcio Vasquez Health Center
07.2022 - 05.2023
Assistant Manager, Customer Service
McDonalds
10.2016 - 06.2022
Cleaning Supervisor/Trainer
Merry Maids
07.2013 - 08.2016
Medical Assistant Student
Castro Valley Urgent Care
05.2012 - 06.2012
Cashier
Carl's Jr.
04.2009 - 06.2013
Medical Assistant Certificate -
Carrington College
High School Diploma -
Castro Valley High School
CPR Certificate, 06/2024
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