Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Maira Medina

Maira Medina

Westminster,CA

Summary

Passionate about using my 6 years of customer service to promote long-lasting customer satisfaction and relationships. Starting in retail, moving through finance, healthcare, and then cosmetics has given me irreplaceable experience working with a diverse set of consumers. This experience allows me to be compassionate, understanding, and quick-thinking when faced with issues.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist (Remote)

Amyris
11.2021 - 08.2023
  • Assisted customers with product questions and order issues through various channels such as email, live chats, and live phone calls that span from 50-75 daily interactions
  • Collaborated with management to work on projects to iron out and organize the information available to the Customer Care Team
  • Navigated through multiple interfaces such as Zendesk, Shopify, Google Sheets, and Excel to assist customers with their inquiries
  • Reported and logged any quality issues, complaints, and customer suggestions
  • Participated in e-commerce meetings by reporting any trends that I may have noticed during customer interactions such as commonly asked questions, concerns, or promotional feedback
  • Assisted in note-taking during e-commerce meetings and organized the data collected in an easy-to-follow format for the Brand Advocates as well as the Customer Care Director to reference at any given point.
  • Reduced response time for customer inquiries by streamlining communication processes.

Scheduling Coordinator

Autism Learning Partners
05.2019 - 10.2019
  • Collaborated with families and clinical directors for early intervention and ABA services
  • Responsible for the management of employee schedules as well as scheduling ongoing assignments
  • Managed and assisted with processing employee requests for vacation time off as well as sick pay
  • Ensured all services scheduled were in compliance with the medical insurance provider's requirements.

Client Service Specialist

Autism Learning Partners
05.2018 - 05.2019
  • Processed over 100 emails daily from employees and family members while navigating multiple computer systems
  • Answered and redirected phone calls in a professional and timely manner to the appropriate department
  • Responsible for scheduling staff training during the onboarding process
  • Coordinated last-minute coverage for the Los Angeles School District to ensure all patients were supervised and being attended to if their technician was out of the office for the day.

Education

Associates of the Arts-Liberal Arts -

Orange Coast College
Costa Mesa, CA

Skills

  • Ability to Work in a Team
  • Ability to Multitask
  • Customer Service
  • Zendesk
  • Shopify
  • Google Sheets
  • Spanish
  • Problem Solving
  • Detail Oriented

Languages

Spanish
Native or Bilingual

Affiliations

  • Drawing
  • Digital Art
  • Story writing

Timeline

Customer Service Specialist (Remote)

Amyris
11.2021 - 08.2023

Scheduling Coordinator

Autism Learning Partners
05.2019 - 10.2019

Client Service Specialist

Autism Learning Partners
05.2018 - 05.2019

Associates of the Arts-Liberal Arts -

Orange Coast College

Similar Profiles

CREATE PROFILE
Maira Medina