Summary
Overview
Work History
Education
Skills
Timeline
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Maira Morales

Richmond,CA

Summary

Motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Administrator Assistant

Merry Maids
01.2023 - 01.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Barista

Starbucks (Target)
11.2022 - 11.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Money handling
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Child Care Provider

Solano Family & Children Services
10.2021 - 01.2023
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Associate

Walmart
12.2021 - 05.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked with loss prevention in monitoring shopper behavior.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Service Team Member

Chevron
06.2019 - 06.2022
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
  • Maintained inventory of all saleable items.
  • Responded to all customer inquiries thoroughly and professionally.

Education

No Degree - General Education

San Francisco Community College
San Francisco, CA

High School Diploma -

John O Connell
San francisco, California
2009

Skills

  • Self-motivated
  • Highly organized
  • Cash handling
  • Exceptional customer service
  • Highly observant
  • Excellent memory
  • Bilingual in Spanish
    And english
  • Eager to learn new skills Responsible and hardworking
  • Strong communication skills
  • Friendly and outgoing
  • Excellent math skills

Timeline

Customer Service Representative/Administrator Assistant

Merry Maids
01.2023 - 01.2024

Barista

Starbucks (Target)
11.2022 - 11.2023

Associate

Walmart
12.2021 - 05.2022

Child Care Provider

Solano Family & Children Services
10.2021 - 01.2023

Customer Service Team Member

Chevron
06.2019 - 06.2022

No Degree - General Education

San Francisco Community College

High School Diploma -

John O Connell

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Maira Morales