Maira Morales

Professional Summary

Professional Experience

HR Support and Warehouse Operations Associate
Amazon – Ruskin, FL
September 2014 to Present

• Led and supervised a team of over 20 associates during their onboarding and probation periods, providing training and support for their successful integration into the company.

• Ensured operational efficiency by managing day-to-day warehouse tasks such as receiving, quality control, and inventory management, with a focus on process improvements.

• Acted as a liaison between management, associates, and vendors to resolve operational issues and improve team performance.

• Utilized problem-solving skills to address and resolve fulfillment challenges, ensuring timely and accurate shipments.

• Assisted with administrative tasks related to new hires, performance evaluations, and providing support for HR initiatives, contributing to a seamless workflow.

Core Skills

• Employee Training & Development: Successfully trained and mentored new hires, improving team productivity and reducing turnover.

• Bilingual Communication: Fluent in Spanish and English, providing exceptional customer service and clear communication across diverse teams.

• HR Support: Experience with onboarding, training, and assisting with employee relations and performance management.

• Microsoft Office & HR Software: Proficient in MS Office Suite and HR management software for documentation, reporting, and communication.

• Operational Management: Skilled in overseeing day-to-day warehouse operations, ensuring efficient workflow, and maintaining high-quality standards.

Technical Skills

• RF Scanner – 10 years

• Customer Service – 10 years

• Shipping & Receiving – 10 years

• Packaging – 10 years

• Pallet Jack – 10 years

• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

• Welcomed customers into the store and helped them locate items.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Identified potential shoplifters and alerted management.
• Cleaned and organized the store, including the checkout desk and displays.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to store merchandising layouts.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
• Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
• Trained new staff members on company policies, procedures, and best practices for retail sales success.
• Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
• Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.