Maira Rodriguez
Oncology Coordinator, Ophthalmic Technician
Lebanon,TN
Summary
Accomplished Manager with 17 years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
1
1
Certification
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Ophthalmic Medical Assistant
Tennessee Retina
Nashville, TN
04.2019 - Current
- Monitor all activities related to Plaque Brachytherapy radiation for oncology patient's treatment care and evaluation.
- Data entry and recruitment for Oncology studies following GCP/GCP and Biomedical Research SOP Protocols.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Translated procedural information to facilitate understanding between doctors and patients.
- Converted written materials from one language to another such as books, publications or web pages.
- Followed ethical codes to protect confidentiality of patient medical information.
- Serve as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved employment-related disputes through proactive communication.
- Devised and implemented improvements to reporting procedures to my assistant clinical manager.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Ophthalmic Technologist
Summit Eye Associates
Hermitage, TN
01.2017 - 04.2019
- Created surgical protocols by following government regulations.
- Analyzed charge entries and payment reconciliation.
- Increased productivity by ensuring ethical guidelines are being followed.
- Increased colleague moral by demonstrating leadership and team player abilities.
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
- Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
- Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
Patient Care Advocate Manager
Renova PCA
Nashville, TN
09.2016 - 01.2017
- Provided risk analysis report to physicians.
- Created controls for documentation of governmental protocols and followed HIPAA regulations.
- Successfully managed 50-70 inbound customer requests per day, ranking in the top 5% of all support associates.
- Made recommendations of analyzed data to improved patient satisfaction which was then implemented.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Increased utilization of preventative care to reduce readmissions.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Liaised between hospital departments to facilitate effective communication.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Clinical Manager
Dr. Fred Lin, FACS, Mount Sinai Hospital
New York, NY
01.2012 - 07.2016
- Responded to crisis situations with calm and professional approach to optimize support.
- Developed and adjusted work schedules for Medical Assistant staff.
- Worked with physician assistants to develop staff through education, evaluation, performance management and competency improvement.
- Developed, implemented, revised and evaluated policies and procedures.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Facilitate hiring of qualified Otolaryngology personnel by interview applicants and making recommendations for employment.
- Lead and directed team of 20 clinical personnel and support staff.
- Maintained compliance with HIPPA, JCAHO and OSHA standards in all areas of operations.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Reviewed financial resources and prepared reports showing resource allocations.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Selected, promoted and terminated staff members.
- Handled job duties for staff members which were unavailable or out of office.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Senior Medical Assistant, Medical Director
Weill Cornell Medical/New York Presbyterian Hospital, Jill Robert Inflammatory Bowel Disease Center
New York, NY
08.2010 - 01.2012
- Arranged for laboratory and diagnostic tests, x-rays and schedules admissions and procedures.
- Obtained pre-certification for patients with managed care coverage.
- Charged entry and posting of collected fee for service medical invoices into IDX.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
- Assessed performance of all procedures, including medical care, equipment, supplies, and pharmaceutical drugs.
- Oversaw and developed clinical departments through hiring, training and evaluating staff.
Managed Care Specialist
F.E.G.S (Federation Employment and Guidance Services) UJA
New York, NY
06.2008 - 07.2010
- Verified insurance, obtained managed care eligibility information, provided medical/specialty referrals for clients; maintained spreadsheets for productivity levels with services provided in Article 28 medical clinics.
- Escalated critical issues and implemented strategies for their timely resolution.
- Evaluated processes and implemented changes that improved production and effectiveness, as well as fiscal accounting procedures.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Created robust systems and controls to improve patient records management.
- Evaluated vendor contracts for practice specialists and operations staff, and reviewed non-contracted instrumentation technology vendor agreements.
Senior Medical Assistant
Mount Sinai Medical Hospital
New York, NY
03.2005 - 06.2008
- General, Endocrine, Bariatric and Renal Transplant Surgery.
- Trained new employees and monitored progress for practice manager.
- Communicated consistently and proactively with team members via phone and e-mail between meetings, coordinated meeting notes, and helped team members with individual work plans.
- Created organizational effective teams; structured and led new Information Management Division, including, Quality Assurance Group, and Emergency Response Unit.
- Obtained all prescribed laboratory testing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Medical Assistant/Executive Assistant/Optical Technician
Mark Harooni, MD, Jonathan Sheindlin, Diabetic Retinal Surgeons
Brooklyn, NY
07.2004 - 03.2005
- Reconciled end-of-day financial transactions and billing procedures.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Billing Accounting Manager
Color Edge Inc
New York, NY
10.1998 - 01.2002
- Maintained financial progress reports on a weekly basis.
- Reported directly to CFO for financial analytical progress with projected future company growth.
- Accounts receivable and payable payments posting.
- Managed all invoiced billing services.
- Achieved profitability in highly competitive industry and significant growth of services in all market categories against eight direct competitors.
- Billed $2.5 million monthly with 25% growth every year.
- Collaborated with sales and marketing departments to improve forecast accuracy, thus reducing production of extra or outdated products.
- Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
Education
Master of Professional Studies - Strategic and Business Leadership
Lipscomb University
Nashville, TN 05.2020 - 08.2020
Bachelor of Professional Studies - Business Organizational Leadership
Lipscomb University
Nashville, TN 01.2017 - 08.2018
Associate Degree - Medical Assisting
Mandl School Of Allied Health
New York, NY 09.2006 - 07.2007
Skills
Management
Cultural insight
Certification
Registered Medical Assistant; Certified Medical Interpreter
Timeline
Master of Professional Studies - Strategic and Business Leadership
Lipscomb University
05.2020 - 08.2020
Ophthalmic Medical Assistant
Tennessee Retina
04.2019 - Current
Bachelor of Professional Studies - Business Organizational Leadership
Lipscomb University
01.2017 - 08.2018
Ophthalmic Technologist
Summit Eye Associates
01.2017 - 04.2019
Patient Care Advocate Manager
Renova PCA
09.2016 - 01.2017
Clinical Manager
Dr. Fred Lin, FACS, Mount Sinai Hospital
01.2012 - 07.2016
Senior Medical Assistant, Medical Director
Weill Cornell Medical/New York Presbyterian Hospital, Jill Robert Inflammatory Bowel Disease Center
08.2010 - 01.2012
Managed Care Specialist
F.E.G.S (Federation Employment and Guidance Services) UJA
06.2008 - 07.2010
Associate Degree - Medical Assisting
Mandl School Of Allied Health
09.2006 - 07.2007
Senior Medical Assistant
Mount Sinai Medical Hospital
03.2005 - 06.2008
Medical Assistant/Executive Assistant/Optical Technician
Mark Harooni, MD, Jonathan Sheindlin, Diabetic Retinal Surgeons
07.2004 - 03.2005
Billing Accounting Manager
Color Edge Inc
10.1998 - 01.2002