Maira Sanchez
Half Moon Bay,CA
Summary
A driven leader adept at motivating teams and adeptly solving organizational challenges, equipped with strong supervisory, team-building, and customer service capabilities. Demonstrated ability to seamlessly transition into roles and swiftly implement impactful improvements to enhance company achievements. Committed to employing training, oversight, and morale-boosting strategies to optimize employee involvement and productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Program Director
Embark Behavioral Healthcare
San Martin, CA
07.2023 - 03.2024
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Prepared and maintained budgets, personnel records or training manuals.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to residential services.Recruited, interviewed and hired volunteers and staff.
- Developed, supervised and evaluated residential staff members.
- Created and implemented individualized service plans for residents in accordance with their needs.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Helped residents receive recommended services.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Developed innovative approaches to improve program efficiency while maintaining high standards of care.
- Actively participated in monthly management meetings to discuss program updates, budgeting concerns and policy changes.
- Assessed staffing needs based on resident population size and complexity of care required.
- Organized special events such as holiday celebrations, field trips or group outings.
- Investigated potential abuse or neglect cases involving residents.
- Reviewed incident reports from residential staff on a daily basis to ensure accuracy and completeness.
- Facilitated communication between families and guardians and residential staff regarding resident's progress or issues that may arise.
Interventional Platform II
Stanford Health Care
Emeryville, CA
04.2021 - 07.2023
- Developed and maintained the operating room schedule, ensuring that all ORs were properly utilized.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Resolved conflicts between patient schedules, doctor availability, and equipment needs.
- Created reports for administrative purposes detailing the usage of operating rooms, personnel, and supplies.
- Monitored and updated surgical waitlists as needed to maximize efficiency and utilization of resources.
- Communicated regularly with nursing staff regarding upcoming surgeries, changes in schedules, and any necessary adjustments.
- Maintained accuracy of surgical block time allocations for all physicians utilizing the ORs.
- Participated in meetings with department heads to discuss strategies for improving OR efficiency.
- Evaluated current processes for room assignments and made recommendations for improvement.
- Facilitated communication between multiple departments within the hospital when coordinating complex cases involving multiple specialists.
Endoscopy Scheduler
Stanford Health Care
Redwood City, CA
01.2021 - 04.2023
- Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
- Collaborated with medical staff on creating a plan for efficient use of resources throughout the day.
- Conveyed information to patients about arrival times and preoperative procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Clinic Surgery Scheduler
Stanford Health Care
Palo Alto, CA
01.2017 - 03.2019
- Schedule surgeries for six surgeons in the department of General Surgery,
BMI and Minimally Invasive Surgery Clinic - Coordinate appointments with the department of Anesthesia for pre-operative care, nutritionist and teaching class, also post-operative appointments
- Keep in constant communication with the authorization department regarding approvals and denials for patient surgeries
- Also, follow up on appeals and Weight Loss Programs Send out weekly schedules to surgeon's regarding the OR cases
- Do panel interviews for candidates who would like to join our team
- Develop morning huddles by providing information, educational opportunities, and experiential growth opportunities
- Streamline work process and improve workflow
- Maintained accurate records of patient data, including medical history, insurance information, and contact details.
- Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Performed administrative duties such as filing documents, preparing correspondence, ordering supplies.
- Prepared detailed documentation following each surgery outlining the procedure performed.
- Worked closely with anesthesiologists in order to coordinate anesthesia services for each case.
- Scheduled follow-up appointments as designated by physician.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Access Operation Coordinator
Stanford Health Care
Newark, CA
01.2015 - 04.2017
- Department Functions: Patient registration, scheduling of multiple
appointments, insurance cross check and verifications, Doctor referrals,
healthcare navigation/access, customer service and active quality assurance
checks - Communicate and coordinate with internal and external management
regarding mutual services - Manage, investigate, and resolve customer complaints, employee issues and ensure department compliance
- Perform quality audits on work samples and workflow to ensure
operational standards - Contribute to special projects, PI initiatives, meetings, trainings, and
developmental opportunities - Support Co-management as needed and contribute to daily work by providing relief and assistance
Clinical Assistant II
Stanford Health Care
Redwood City, CA
04.2009 - 01.2015
- Handled a variety of customer service and administrative tasks and
resolved patient's issues with expediency - Demonstrated proficiencies in telephone and front desk reception within a
high-volume environment - Defused upset/angry patients, researched and rapidly solved problem'(s)
and rebuilt patient trust - Help new hires/temp's employee's how to organize patient charts, entering
critical information into patient account by keeping in mind the standards
of confidentiality. - Reviewed patient charts prior to appointments to ensure accuracy of information.
- Coordinated referrals between providers and specialists as necessary.
- Answered phones and responded to inquiries from patients or family members.
- Assisted in scheduling appointments for patients in a timely manner.
- Provided assistance with medical billing processes related to patient accounts.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Education
Dental Assistant -
Bryman College
San Francisco06-2006
High School Diploma -
Rincon School
Santa Rosa, CA08-2004
Skills
Experienced in multiple areas in Health Care Systems
including EPIC, Patient Access, SAPRC, Radiology,
Infusion scheduler and Surgery Scheduling
- 15 years of progressive Health Care work experience
- Excellent leadership: motivate, coach, plan, organize,
investigate & solve, and meet deadlines - Successfully established, maintained, and continuously
fostered professional relationships - Systematization expert: Planned, arranged, synchronized,
and presently execute multiple doctor's appointments
flawlessly
- Customer service oriented: Interpersonal communications
and C-I-CARE proficient! - Deep understanding of Health Care services, operations,
organization flow and process improvement tools - Team Player: Volunteer to work outside business hours for
the betterment of clinic staff and patients by progressively
accomplishing established goals - Skill: Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Certification
- CPR/ AED/ First Aid- 7/18/2023
Timeline
Residential Program Director
Embark Behavioral Healthcare
07.2023 - 03.2024
Interventional Platform II
Stanford Health Care
04.2021 - 07.2023
Endoscopy Scheduler
Stanford Health Care
01.2021 - 04.2023
Clinic Surgery Scheduler
Stanford Health Care
01.2017 - 03.2019
Access Operation Coordinator
Stanford Health Care
01.2015 - 04.2017
Clinical Assistant II
Stanford Health Care
04.2009 - 01.2015
Dental Assistant -
Bryman College
High School Diploma -
Rincon School