Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maira Sisneros

Laramie ,Wyoming

Summary

To learn new skills and advance in my career Personal Qualities Determined, punctual, dependable, confident Honest, focused, detail oriented, calm, team leader Maintain confidentiality respectfully and professionally Authorized to work in the US for any employer To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Family Advisor/ Sales Manager

Stellar Living, CottonWood Health and Rehab
09.2023 - Current
  • New resident Admissions
  • Net working
  • Marketing
  • Insurance processing
  • Customer service
  • Reviewing and accepting referrals from hospitals, family members, and other organizations
  • Coordinating resident arrival
  • Scheduling facility tours
  • Housekeeping as needed
  • Answering multiple calls per day
  • Communicating with hospitals, clinics, and family members to admit residents
  • Verifying insurance coverage
  • Setting up transportation for new admissions
  • Maintaining spreadsheets with residents/ family information
  • Keeping track of all new referrals
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Assisted with creation of marketing plans to attract prospective students.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Assisted in development and implementation of faculty development plans.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.

Child Support Specialist/ Establishment

Young Williams
06.2018 - Current
  • Opening new cases to Establishing paternity and Support as needed
  • Locating parents
  • Drafting and filing petitions for support with District Court
  • Maintaining a good work relationship with our clients .Working with the State Attorney to establish support orders .Working with the Department of Family Services with Foster Care cases .Working with the Department of Health with their referrals to get child support for families in need
  • Answering phone calls and redirecting calls to the assign case worker .Maintaining confidentiality .Ongoing training to stay in compliance with state regulation
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Maintained case records and legal documentation.
  • Responded to claims of abuse, neglect or safety concerns.
  • Attended court proceedings, submitted documents and offered testimony.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Generated and distributed monthly customer statements.

Home Daycare Provider

Self Employed
01.2018 - 06.2018
  • Providing a safe and loving environment for children to grow and learn.
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Office Assistant Senior

University of Wyoming-College of Agriculture ABO Office
02.2015 - 05.2017
  • Maintain copies of all college employee files and vacant position files .Make new files and maintain employee inactive files as needed .Enter time for COANR administration, Extension, and Research Center employees .Assure and maintain accurate time records and assist employees as needed .Collect PAR data and enter into system for these same employees .Process daily transactions for certain accounts and complete and maintain all documentation .Maintain spreadsheet balances and reconcile these same accounts .Manage office machines and supplies for COANR ABO .Daily sort all mail coming in to the Agriculture building .Walk documents and deposits to various offices on campus as needed
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Input data into spreadsheets and databases.

Housekeeping

Fairfield Inn
04.2014 - 12.2014
  • Completed cleaning of guest rooms, lobbies, hallways, and stairs
  • Assisted Head Housekeeper with quality control and disinfecting equipment and supplies .Provided meaningful and professional customer service

Crew member

Burger King
11.2013 - 04.2014
  • Took food orders, accepted payment and gave change .Participated in Management Training including OSHA, cashier, cook, and closing .Cooked and prepared food and disinfected equipment and supplies .Provided excellent customer service
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Waitress

Corona Village
07.2011 - 12.2012
  • Took and served food orders, accepted payment and gave change .Prepared certain food and drink items .Provided excellent customer service

Education

Comprehensive job and - General Studies

Laramie County Community College (LCCC)
Laramie, WY
2014

GED -

Laramie County Community College (LCCC)
Laramie, WY
2013

2012

Skills

  • Spanish (10 years)
  • Communication skills
  • Organizational skills
  • Time management
  • Critical Thinking

Timeline

Family Advisor/ Sales Manager

Stellar Living, CottonWood Health and Rehab
09.2023 - Current

Child Support Specialist/ Establishment

Young Williams
06.2018 - Current

Home Daycare Provider

Self Employed
01.2018 - 06.2018

Office Assistant Senior

University of Wyoming-College of Agriculture ABO Office
02.2015 - 05.2017

Housekeeping

Fairfield Inn
04.2014 - 12.2014

Crew member

Burger King
11.2013 - 04.2014

Waitress

Corona Village
07.2011 - 12.2012

Comprehensive job and - General Studies

Laramie County Community College (LCCC)

GED -

Laramie County Community College (LCCC)

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Maira Sisneros