Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maira Torres

Assistant Manager/Sales Manager
Apopka,FL

Summary

Accomplished Sales Manager with a proven track record at Buddy’s Home Furnishings, enhancing customer satisfaction and boosting team performance. Expert in relationship building and sales planning, I led teams to exceed sales targets through strategic planning and effective coaching. Bilingual in Spanish and English, I excel in B2B sales and staff development, achieving significant revenue growth.

Overview

14
14
years of professional experience

Work History

Sales Manager/Assistant Manager

Buddy’s Home Furnishings
07.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting and interviewing process
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Sales Associate

Make Sense Furniture
09.2019 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Manager

Own It Now
12.2010 - 08.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Attended industry events and conventions to expain sales opportunities.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed renewal accounts to retain existing relationships, minimize returns and at times help customer to ownership product.

Education

West Orange High School
Winter Garden, FL
06.2004

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Product Knowledge
  • Sales Planning
  • Sales Tracking
  • Goal Setting
  • Account Management
  • Sales operations
  • Sales Coaching
  • Analytical problem solver
  • Persuasive Negotiations
  • B to B sales
  • Bilingual in Spanish and English
  • Database Management
  • Customer Service
  • Time Management
  • Decision-Making
  • Staff Training and Development
  • Inventory Management
  • Networking Events

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Manager/Assistant Manager

Buddy’s Home Furnishings
07.2022 - Current

Sales Associate

Make Sense Furniture
09.2019 - 06.2022

Sales Manager

Own It Now
12.2010 - 08.2019

West Orange High School
Maira TorresAssistant Manager/Sales Manager