Maira Villa

• Established and checked procedures, monitored reports and updated internal files.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Processed multiple real estate files: purchases and listings.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Reviewed and executed confidential documents, contracts and disclosures.
• Processed emails with clients, vendors, escrow officers and realtors.
• Arranged appointments with inspectors.
• Updated Agents, Escrow Officers and Loan Officers.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Served as point of contact between clients and managerial staff.
• Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Evaluated and negotiated contracts to procure favorable financial terms. (Negotiated Short Sales)
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Improved productivity by increasing customer communication and responding to feedback.
• Created documents recommended courses of actions to assist upper management in complex decision-making issues.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.

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• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established and checked procedures, monitored reports and updated internal files.
• Transaction Point Program
• Processed multiple real estate files: purchases and listings.
• Processed emails with clients, vendors, escrow officers and realtors.
• Arranged appointments with inspectors.
• Updated Agents, Escrow Officers and Loan Officers.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained visitor log for entering and leaving facility for security purposes.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Scheduled office meetings and client appointments for staff teams.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Processed Payroll
• Processed and entered new employees information.