Maira A. Munoz
Inland Surgical Group, Inc.
Victorville,CA
11
years of professional experience
Detail-oriented Medical Assistant with 11 years of experience in patient care and administrative support. Skilled in managing referral processes and ensuring compliance with healthcare regulations, while providing exceptional customer service and support to both patients and medical teams. Working with multiple physicians, specializing in Internal Medicine, General Surgery and Pulmonary Care.
Work History
Medical Assistant/Medical Receptionist
11 Years 1 Month- Implemented quality control measures for patient documentation, ensuring compliance with healthcare regulations and standards.
- Assisted with patient intake, recording vital signs and medical history accurately.
- Coordinated appointment scheduling, managing patient flow to optimize clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered vaccinations, adhering strictly to safety protocols and physician instructions.
- Educated patients on pre-operative procedures, enhancing their understanding and comfort prior to surgeries.
- Performed EKGs
- Performed medical records management, including filing, organizing and scanning documents.
- Monitoring sterilization and doing monthly spore test processes to ensure compliance with safety and quality standards.
- Documenting sterilization cycles and maintaining accurate records.
- Loading and unloading materials from the autoclave.
- Inspecting items to be sterilized for proper packaging and labeling.
- Coordinated referral processes to ensure timely patient access to specialty care
- Developed and maintained relationships with healthcare providers to streamline referrals
- Assessed referral requests for completeness and compliance with insurance requirements
- Implemented workflow improvements that enhanced overall efficiency in referral management
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Request surgery referrals, scheduled surgeries and managed appointment calender for surgeon to optimize patient flow.
- Coordinated with medical staff to confirm patient eligibility and insurance coverage for procedures.
- Processed pre-operative documentation and ensured compliance with hospital policies and regulations.
- Communicated effectively with patients regarding surgical instructions, preparation, and follow-up care.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Scheduling post-operative appointments and retrieving proper operative procedure and pathology report for patient to review with surgeon on post- operative appointment.
Education
High School Diploma
Certificate of Achievement - Medical Coding And Billing
Certificate of Achievement - Medical Assistant
Skills
Bilingual in spanish and english
Medical terminology knowledge
Self motivated
Time management
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Insurance verification
Knowledge ICD 10/ CPT code
Teamwork and collaboration
Problem-solving
Utilization management and Referral tracking
Affiliations
Tu Hoang, M.D.
Ifeanyi K. Ugochuku, M.D.
Nicolas E. Nassar, M.D.
Timeline
Medical Assistant/Medical Receptionist
Inland Surgical Group, Inc.
07.2015 - CurrentRead More
San Bernardino Valley College
Certificate of Achievement from Medical Coding And Billing
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Pacific High School
High School Diploma
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Inland Career Education Center
Certificate of Achievement from Medical Assistant
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